Vice President, Global Professional Services & Customer Onboarding, AECO

Trimble Uk; Atlanta (GA); Sur place; USD 250 000 - 420 000; Plein temps

Résumé du poste

Trimble seeks an executive leader to own global professional services P&L and scale a world-class onboarding and partner ecosystem for AECO SaaS customers. You will drive strategic service delivery, governance, and product alignment to accelerate time-to-value for enterprise teams worldwide.

You will guide a customer-centric onboarding vision, optimize margins, and build a high-performing global organization of consultants, architects, and project managers, collaborating with sales, CS, Product,

Qualifications

• 10+ years of progressive leadership in professional services or enterprise implementation.
• 7+ years in an executive global leadership role managing large-scale delivery P&L.
• Experience leading global professional services with ARR/MRR, budgeting and margins.
• Designing and governing a global partner ecosystem for external delivery.
• Deep understanding of SaaS architecture and PS automation tools; Agile / PMP / ITIL.

Responsabilités

• Drive global P&L accountability, owning all professional services revenue, COGS, and margins.
• Architect and govern a scalable global partner implementation ecosystem with benchmarks.
• Champion a customer-centric onboarding and enablement vision to accelerate time-to-value.
• Institute a standardized, scalable service delivery methodology across teams and partners.
• Shape the commercial strategy for high-value consulting, solution architecture and migrations.
• Drive operational excellence, optimize margins, capacity forecasting, and efficiency.
• Recruit, develop, and scale a global organization of consultants and managers.
• Serve as executive sponsor for mission-critical engagements with C-level stakeholders.
• Collaborate with Sales to scope, price, and position profitable SOWs during cycles.
• Partner with Customer Success, Product and Engineering to automate onboarding and improve quality.

Connaissances

Global leadership

P&L ownership

Professional services

SaaS/AECO

Executive communication

Formation

Bachelor's degree in business or related field

MBA preferred

Outils

PSA tools

ITIL

PMP

Agile

Description du poste

Are you an executive leader ready to spearhead global delivery excellence and shape the customer journey for an industry-transforming SaaS ecosystem? In this high-impact executive role, you will take full P&L ownership of our global professional services, scaling a world-class customer onboarding engine and partner ecosystem that accelerates time-to-value for enterprise architecture, engineering, and construction organizations (AECO) worldwide.

About Us: Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com.

What Makes This Role Great:

In this role, you will be at the helm of transforming customer implementations and onboarding into a strategic, high-growth revenue driver across our global AECO business. You have the unique opportunity to shape global service delivery standards, govern a thriving worldwide partner ecosystem, and directly influence product evolution, positioning Trimble's enterprise customers for unprecedented speed to value and long-term retention.

Key Exciting Responsibilities:

• Drive global P&L accountability, owning all professional services revenue, COGS, and gross margin targets to establish implementations as a strategic, profitable revenue stream.
• Architect and govern a scalable global partner implementation ecosystem, establishing premier certification benchmarks, capacity plans, and joint delivery standards.
• Champion a customer-centric onboarding and enablement vision that streamlines the customer journey, drastically accelerating time-to-value and product adoption.
• Institute and govern a standardized, scalable service delivery methodology across internal teams and certified partners to ensure repeatable, world-class project outcomes.
• Shape the commercial strategy for professional services by designing, pricing, and packaging high-value consulting, solution architecture, and migration offerings.
• Drive operational excellence and resource utilization, optimizing project margins, capacity forecasting, and efficiency metrics across the global organization.
• Recruit, develop, and scale a high-performing global organization of implementation consultants, solution architects, project managers, and trainers.
• Serve as executive sponsor for mission-critical client engagements, partnering with C-level stakeholders and resolving high-level delivery escalations.
• Collaborate closely with sales leadership to scope, price, and position profitable, achievable statements of work during enterprise sales cycles.
• Partner cross-functionally with Customer Success to guarantee seamless post-implementation handoffs, while delivering data-driven insights to Product and Engineering to continuously automate onboarding and enhance product quality.

Essential Skills & Experience:

• 10+ years of progressive leadership experience in professional services, management consulting, or enterprise implementation within technology or B2B SaaS, including 7+ years in an executive global leadership role (VP/SVP) managing a large-scale delivery P&L.
• Proven track record leading global professional services in enterprise-scale environments with strong financial acumen across ARR/MRR dynamics, budgeting, and margin optimization.
• Extensive experience designing, building, and governing a global partner ecosystem for external implementation and service delivery.
• Deep understanding of SaaS architecture, professional services automation tools, and structured delivery methodologies such as Agile, PMP, or ITIL.
• Bachelor's degree in business, technology, engineering, or a related field, accompanied by executive-level communication and stakeholder engagement skills.

Bonus Points For:

• Master of Business Administration (MBA) or equivalent advanced business degree.
• Domain expertise or leadership background within architecture, engineering, construction, and operations (AECO) or industrial software.

Logistics:

• Location: Atlanta, GA or Westminster, CO
• Travel Requirement: 30% domestic and international travel (valid passport required)

Why You'll Love Working With Us At Trimble:

We're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact.

We build innovative solutions designed to solv