Vice President - Enterprise Platforms

Maximus; Northern (KY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Job summary

Maximus seeks a VP of Enterprise Platforms to lead the delivery, operation and continuous improvement of core business platforms (Salesforce, ServiceNow, Icertis, Smartsheet, Costpoint/Cognos). Remote role with governance across contracts, finance and service management.

The candidate should have 15+ years leading enterprise-scale platforms, strong vendor management, and the ability to align platforms with regulatory and business priorities.

Qualifications

• Bachelor's degree or equivalent; 15+ years leading enterprise platforms.
• Experience with Salesforce and ServiceNow in large-scale environments.
• Familiarity with CLM systems such as Icertis and related platforms.
• Proven ability to align enterprise systems with finance, contracts and operations.

Responsibilities

• Lead delivery and operations of Salesforce, ServiceNow, Icertis, Smartsheet, Costpoint/Cognos.
• Ensure availability, reliability, performance, and SLA compliance.
• Standardize enterprise workflows across contracts, Finance, and Operations.
• Drive integration and end-to-end process automation across platforms.
• Governance and compliance with enterprise policies and regulations.
• Manage platform lifecycle: upgrades, enhancements, vendor roadmaps.
• Oversee vendor relationships across core SaaS and ERP ecosystems.

Skills

Leadership across platforms

Enterprise workflow integration

Vendor management

SLA and uptime metrics

System integration patterns

Stakeholder collaboration

Cross-functional leadership

Education

Bachelor's Degree

Tools

Salesforce

ServiceNow

Icertis

Smartsheet

Costpoint/Cognos

Job description

Maximus is currently seeking a Vice President - Enterprise Platforms. T he Vice President, Enterprise Platforms is responsible for the delivery, operation, and continuous improvement of the organization’s core business platforms supporting contracts, finance, service management, and enterprise workflow execution. This role oversees Salesforce, ServiceNow, Icertis, Smartsheet, and Costpoint/Cognos to ensure these systems operate as secure, integrated, and reliable digital business platforms. The position enables standardized enterprise workflows, strengthens operational visibility, and ensures business platforms support scalable, compliant, and outcome-driven operations across the organization.

This position is remote.

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Job Duties

• Lead delivery and operations of Salesforce, ServiceNow, Icertis, Smartsheet, and Costpoint/Cognos platforms
• Ensure availability, reliability, performance, and SLA compliance across enterprise business systems
• Standardize enterprise workflows supporting customer engagement, contracts, finance, and service operations
• Align platform capabilities with Finance, Contracts, Operations, and Delivery business outcomes
• Drive integration across enterprise systems to enable end-to-end process automation and reporting visibility
• Establish governance controls ensuring compliance with enterprise policies and regulatory requirements
• Manage platform lifecycle activities including upgrades, enhancements, and vendor roadmap alignment
• Oversee vendor relationships across core enterprise SaaS and ERP ecosystems

Job-Specific Essential Duties and Responsibilities

• Lead delivery and operations of Salesforce, ServiceNow, Icertis, Smartsheet, and Costpoint/Cognos platforms.
• Ensure availability, reliability, performance, and SLA compliance across enterprise business systems.
• Standardize enterprise workflows supporting customer engagement, contracts, finance, and service operations.
• Align platform capabilities with Finance, Contracts, Operations, and Delivery business outcomes.
• Drive integration across enterprise systems to enable end-to-end process automation and reporting visibility.
• Establish governance controls ensuring compliance with enterprise policies and regulatory requirements.
• Manage platform lifecycle activities including upgrades, enhancements, and vendor roadmap alignment.
• Oversee vendor relationships across core enterprise SaaS and ERP ecosystems.

Job-Specific Minimum Requirements

• Bachelor's Degree. Additional years of relevant experience will be considered in lieu of degree.
• 15 years of progressive experience including leading enterprise-scale business platform environments including Salesforce and ServiceNow.
• Familiarity with contract lifecycle management platforms such as Icertis or equivalent CLM systems.
• Experience supporting enterprise financial systems such as Costpoint and reporting platforms such as Cognos.
• Demonstrated ability to operate integrated enterprise workflow platforms supporting finance, contracts, and operations.
• Experience aligning enterprise systems with regulatory or compliance-sensitive environments.
• Strong understanding of enterprise system integration patterns and workflow automation strategies.
• Proven leadership managing cross-platform operations teams supporting business-critical systems.
• Ability to define service reliability metrics including uptime, SLA compliance, and operational performance indicators.
• Experience partnering with Finance, Contracts, and Operations stakeholders to align platforms with business execution priorities.
• Strong vendor management experience across enterprise SaaS and ERP ecosystems.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail] .