Vice President, Digital Wallet

Western Union; Atlanta (GA); On-site; USD 250,000 - 360,000; Full time

Job summary

Western Union is recruiting a transformative Vice President, Digital Wallet to lead the wallet portfolio within Global Digital Product & Platform. The role focuses on a differentiated, secure, scalable wallet that drives customer acquisition, engagement, and revenue growth across a global footprint.

Failure to align with enterprise goals would hinder progress; the leader must connect Product, Technology, Compliance, Risk, and regional teams to scale the modernized wallet across channels and

Qualifications

• 12+ years in product management, platform strategy, payments, fintech, or related financial services.
• 5+ years leading leaders or multidisciplinary product teams.
• Experience owning a major product portfolio from strategy to scaled commercialization.
• Deep expertise in digital wallets, payments, roadmaps, and customer journeys.
• Strong understanding of payment flows, APIs, tokenization, authentication, and risk.
• Knowledge of cloud, data platforms, mobile ecosystems, open banking, cross-border payments.
• Ability to translate inputs into clear priorities and scalable decisions.
• Proven enterprise leadership, executive communication, and negotiation skills.
• Experience leading in global, matrixed environments.
• Bachelor’s degree required; relevant experience considered in lieu.

Responsibilities

• Own the global digital wallet strategy, value proposition, and 1-2 year roadmap.
• Align wallet priorities with enterprise objectives for growth and efficiency.
• Lead end-to-end product and platform execution across discovery, design, and release.
• Oversee wallet experiences, APIs, data, identity, fraud controls, and integrations.
• Manage wallet operations, escalation, and lifecycle processes with cross-functional partners.
• Ensure regulatory compliance and alignment with platform capabilities.
• Develop talent, succession planning, and a culture of inclusion.
• Manage strategic relationships with networks, banks, fintechs, and partners.

Skills

Executive leadership

Payments strategy

Digital wallets

Platform roadmaps

Customer journeys

Product analytics

Agile delivery

Financial acumen

Stakeholder influence

Change leadership

Education

Bachelor's degree in business, finance, technology, engineering, economics

MBA or relevant advanced degree

Job description

Western Union is hiring a Vice President, Digital Walletto lead the digital wallet portfolio within our broader Global Digital Product & Platform strategy. This executive will translate our modernization vision into a differentiated, secure, and scalable wallet proposition that advances customer acquisition, engagement, retention, and revenue growth.

Reporting to the Senior Vice President, Global Product & Platform, you will own the wallet strategy, multi-year roadmap, business model, investment priorities, and operating performance. You will ensure the wallet integrates effectively with shared platform capabilities, including mobile applications, customer identity, payments, fraud prevention, APIs, data, and emerging financial services.

We are looking for a strategic product and payments leader who can move from vision to scaled execution. The ideal leader brings deep digital wallet, payments, platform, and customer experience expertise; strong commercial and financial acumen; and the ability to align Product, Technology, Compliance, Risk, Operations, Marketing, Finance, and regional teams in a complex global environment.

Role Responsibilities

• Own the global digital wallet strategy, customer value proposition, priority segments, business model, product vision, investment priorities, and 1- to 2-year roadmap.
• Align wallet priorities with enterprise objectives for customer growth, digital adoption, engagement, retention, revenue, and operational efficiency.
• Lead end-to-end product and platform execution across discovery, prioritization, design, engineering, release planning, go-to-market readiness, launch, scaling, and lifecycle optimization.
• Oversee wallet experiences and enabling capabilities, including APIs, data, ledger, settlement, reconciliation, identity, tokenization, authentication, fraud controls, and partner integrations.
• Own the end-to-end operating performance of the wallet portfolio, including wallet operations, escalation resolution, account closures, escheatment, disputes, and other supporting processes, while partnering across Operations, Compliance, Risk, and Technology to improve controls, customer outcomes, and operational efficiency.

• Act as the product operational subject matter expert for account origination, account lifecycle management, payments, settlement, clearing, and reconciliation. Manage internal and external product operations, ensuring seamless integration and performance across multiple channels.
• Ensure all products and operations are compliant with relevant regulations (e.g., BSA/AML, Reg E, Reg Z, NACHA, PCI DSS) and industry standards.
• Ensure the wallet roadmap leverages and informs shared platform capabilities across mobile applications, payments, customer identity, fraud and risk management, APIs, and customer engagement.
• Own portfolio outcomes across acquisition, activation, monthly active users, retention, transaction frequency and value, revenue, margin, and cost to serve.
• Use customer insights, market intelligence, experimentation, emerging technologies, and AI-enabled capabilities to improve the customer experience and strengthen competitive differentiation.
• Establish an executive scorecard and operating cadence, using performance reviews to remove friction, improve conversion, strengthen unit economics, and reallocate investment to the highest-value opportunities.
• Partner with Technology, Compliance, Privacy, Fraud, Cybersecurity, Enterprise Risk, Treasury, Operations, Marketing, Finance, and regional leaders to embed controls throughout the wallet lifecycle.
• Ensure launches and material changes meet applicable regulatory, financial crime, consumer protection, data, technology, operational readiness, and resilience requirements.
• Develop Directors and Managers, build succession and talent depth, establish clear accountabilities, and foster an empowered, inclusive, customer-centric culture.
• Own and manage strategic relationships with payment networks, financial institutions, sponsor banks, technology providers, fintechs, merchants, and other ecosystem partners, including partner selection, commercial negotiations, contracting, integration, performance management, and ongoing relationship governance.

Role Requirement

• 12+ years of progressive experience in product management, platform strategy, payments, fintech, digital commerce, or a related financial services discipline.
• 5+ years of experience leading leaders or multidisciplinary product organizations.
• Demonstrated experience owning a major product portfolio or platform from strategy through scaled commercialization across multiple markets.
• Deep expertise in digital wallets, payments product strategy, platform roadmaps, customer journeys, product discovery, business cases, portfolio economics, product analytics, experimentation, and agile delivery.
• Strong understanding of payment authorization, clearing, settlement, reconciliation, APIs, partner integrations, tokenization, authentication, identity, fraud, privacy, cybersecurity, and regulatory risk.
• Working knowledge of cloud architecture concepts, data platforms, mobile ecosystems, open banking, and cross-border payment models.
• Proven ability to translate customer, competitive, technical, financial, operational, and regulatory inputs into clear priorities and scalable decisions.
• Strong enterprise leadership, executive communication, stakeholder influence, negotiation, financial acumen, change leadership, talent development, and decision-making under ambiguity.
• Demonstrated success leading across cross-functional, global, and matrixed environments.
• Bachelor's degree in business, finance, technology, engineering, economics, or a related field required. Equivalent directly relevant professional experience may be considered where permitted.

Preferred Qualifications

• MBA or relevant advanced degree.
• Experience with cross-border payments, remittances, digital banking, or global money movement.
• Experience building fintech or ecosystem partnerships and managing partner performance and economics.
• Experience leading or supporting banking and payments