VP, Global Digital Wallet & Platform Strategy

The Western Union Company; New York (NY); Hybrid; USD 480,000 - 520,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Life Insurance

Tuition Assistance Program

Student Loan Repayment

Parental Leave

One day volunteer time off

$0 Money Transfer Fee Discount Code –

Recognition Program “Game Changers”

Employee Discount Program

Global Adoption Assistance

Global Scholarship Awards Program

401K plan

Job summary

Western Union is seeking a Vice President, Digital Wallet to spearhead the wallet portfolio within our Global Digital Product & Platform strategy. The role translates modernization vision into a differentiated, secure, and scalable wallet that drives customer acquisition, engagement, retention, and revenue growth.

Reporting to the Senior Vice President, Global Product & Platform, you will own the wallet strategy, multi-year roadmap, business model, investment priorities, and operating

Qualifications

• 12+ years of progressive experience in product management, platform strategy, payments, fintech, digital commerce, or a related financial services discipline.
• 5+ years of experience leading leaders or multidisciplinary product organizations.
• Demonstrated experience owning a major product portfolio or platform from strategy through scaled commercialization across multiple markets.
• Deep expertise in digital wallets, payments product strategy, platform roadmaps, customer journeys, product discovery, business cases, portfolio economics, product analytics, experimentation, and agile delivery.
• Strong understanding of payment authorization, clearing, settlement, reconciliation, APIs, partner integrations, tokenization, authentication, identity, fraud, privacy, cybersecurity, and regulatory risk.

Responsibilities

• Own the global digital wallet strategy, customer value proposition, priority segments, business model, product vision, investment priorities, and 1- to 2-year roadmap.
• Align wallet priorities with enterprise objectives for customer growth, digital adoption, engagement, retention, revenue, and operational efficiency.
• Lead end-to-end product and platform execution across discovery, prioritization, design, engineering, release planning, go-to-market readiness, launch, scaling, and lifecycle optimization.
• Oversee wallet experiences and enabling capabilities, including APIs, data, ledger, settlement, reconciliation, identity, tokenization, authentication, fraud controls, and partner integrations.
• Own the end-to-end operating performance of the wallet portfolio, including wallet operations, escalation resolution, account closures, escheatment, disputes, and other supporting processes.

Skills

Digital wallets

Payments

Platform strategy

Executive leadership

Cross-functional collaboration

Education

Bachelor’s degree in business, finance, technology, engineering, economics

Job description

Western Union is seeking a Vice President, Digital Wallet to spearhead the wallet portfolio within our Global Digital Product & Platform strategy. The role translates modernization vision into a differentiated, secure, and scalable wallet that drives customer acquisition, engagement, retention, and revenue growth.

Reporting to the Senior Vice President, Global Product & Platform, you will own the wallet strategy, multi-year roadmap, business model, investment priorities, and operating