Vice President, Credit Solutions

AmeriCU Credit Union; City of Rome (NY); Hybrid; USD 153,000 - 191,000; Full time

Benefits offered by this job

Bonus eligible

Comprehensive benefits

Job summary

AmeriCU Credit Union in Rome, NY seeks a strategic Vice President, Credit Solutions to lead collections, loss mitigation, asset recovery, and portfolio preservation. You will shape enterprise strategies and oversee consumer, mortgage, and commercial portfolios with a focus on risk management and technology modernization.

The role reports to the Chief Lending Officer, driving analytics, automation, and member-focused solutions while partnering with Lending, Risk, Operations, Digital Services, and

Qualifications

• Significant leadership experience in collections, recovery, credit risk, loss mitigation, lending operations, or related financial services functions.
• Proven success leading organizational transformation, process improvement, and operational excellence initiatives.
• Strong business and financial acumen with a deep understanding of portfolio performance and recovery strategies.
• Experience leveraging technology, automation, data analytics, and digital solutions to improve outcomes.
• Exceptional leadership, coaching, and change management capabilities.
• The ability to balance regulatory compliance, risk management, operational efficiency, and member advocacy.
• Outstanding communication and partnership skills with executive leaders, regulators, auditors, and external partners.

Responsibilities

• Develop and execute enterprise strategies to reduce delinquency, minimize losses, maximize recoveries, and preserve asset quality.
• Lead all aspects of collections, bankruptcy, foreclosure, repossession, legal recovery, and post-charge-off recovery operations.
• Drive digital transformation through automation, analytics, workflow modernization, and AI-enabled member engagement solutions.
• Partner with Lending, Risk, Operations, Digital Services, and Technology teams to improve organizational effectiveness and portfolio performance.
• Establish performance standards and accountability measures for internal teams, legal partners, collection agencies, repossession vendors, and recovery providers.
• Deliver executive-level reporting, forecasting, and business insights to support strategic decision-making.
• Foster a culture of innovation, accountability, continuous improvement, and exceptional member service.

Skills

Executive leadership

Job description

AmeriCU Credit Union | Executive Leadership Opportunity

Location: Rome, NY

Role is Hybrid

Bonus: Bonus eligible

Lead the Transformation. Protect the Portfolio. Empower Member Success.

AmeriCU Credit Union is seeking a strategic and visionary leader to serve as our Vice President, Credit Solutions. This executive leadership opportunity is responsible for shaping the future of collections, loss mitigation, asset recovery, and portfolio preservation while delivering innovative solutions that support both member financial well-being and organizational performance. The role is aligned with strategic leadership of collections, recovery, loss mitigation, risk oversight, and transformation of the Credit Solutions function.

Reporting directly to the Chief Lending Officer, the Vice President, Credit Solutions will provide executive oversight of collection and recovery operations across consumer, mortgage, and commercial portfolios while driving enterprise-wide initiatives focused on risk management, operational excellence, technology modernization, and member advocacy.

Why Join AmeriCU?

At AmeriCU, we're committed to helping our members achieve financial success while creating opportunities for employees to grow, lead, and make a meaningful impact. The Vice President, Credit Solutions will play a critical role in advancing that mission by balancing strong portfolio performance with compassionate, member-focused solutions.

This is an opportunity to:

• Lead large-scale transformation and modernization efforts.
• Drive innovation through analytics, automation, and digital-first solutions.
• Build leadership capability and organizational strength.
• Make a measurable impact on both member outcomes and financial performance. [VP of Cred...tions 2026 | Word]

What You'll Do

• Develop and execute enterprise strategies to reduce delinquency, minimize losses, maximize recoveries, and preserve asset quality.
• Lead all aspects of collections, bankruptcy, foreclosure, repossession, legal recovery, and post-charge-off recovery operations.
• Drive digital transformation through automation, analytics, workflow modernization, and AI-enabled member engagement solutions.
• Partner with Lending, Risk, Operations, Digital Services, and Technology teams to improve organizational effectiveness and portfolio performance.
• Establish performance standards and accountability measures for internal teams, legal partners, collection agencies, repossession vendors, and recovery providers.
• Deliver executive-level reporting, forecasting, and business insights to support strategic decision-making.
• Foster a culture of innovation, accountability, continuous improvement, and exceptional member service. [VP of Cred...tions 2026 | Word]

What We're Looking For

• Significant leadership experience in collections, recovery, credit risk, loss mitigation, lending operations, or related financial services functions.
• Proven success leading organizational transformation, process improvement, and operational excellence initiatives.
• Strong business and financial acumen with a deep understanding of portfolio performance and recovery strategies.
• Experience leveraging technology, automation, data analytics, and digital solutions to improve outcomes.
• Exceptional leadership, coaching, and change management capabilities.
• The ability to balance regulatory compliance, risk management, operational efficiency, and member advocacy.
• Outstanding communication and partnership skills with executive leaders, regulators, auditors, and external partners. [VP of Cred...tions 2026 | Word]

Compensation & Benefits

Salary Range: $152,565 to $190,707 annually, with actual compensation determined by experience, qualifications, and demonstrated expertise.

• In addition to a competitive salary, AmeriCU offers a comprehensive benefits package that supports the health, well-being, and professional growth of our employees.

The Leader We Seek

You are:

• Strategic and forward-thinking.
• Results-oriented and data-driven.
• An influential leader who inspires high performance.
• Passionate about developing people and building strong teams.
• Comfortable leading through complexity and change.
• Committed to creating positive outcomes for members, employees, and the organization.

As Vice President, Credit Solutions, you'll have the opportunity to influence enterprise strategy, modernize operations, develop future leaders, and create lasting impact across the organization.

Lead with purpose. Drive innovation. Transform the future as AmeriCU's Vice President, Credit Solutions.