Vice President, Community Operations

Capital Consultants Management Corporation; San Antonio (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive benefits package

Wellness program

Flexible Spending Accounts

Company matching 401k contributions

Paid time off (vacation/holidays)

Paid parental leave

Training and educational assistance

Employee Assistance Program and Calm H

Job summary

Capital Consultants Management Corporation seeks a dynamic Vice President of Community Operations to lead a team delivering contractual obligations and service promises across large-scale communities. You will guide community managers, oversee operational execution, and ensure performance standards are met.

The ideal candidate has 5+ years in community management, 3+ years in large-scale settings, strong leadership, financial acumen, and excellent communication.

Qualifications

• Five years of experience as a community manager.
• Three years of experience in large-scale community management.
• Bachelor’s degree or equivalent industry experience.
• Master’s degree in business or related field highly preferred.
• Appropriate state license and industry designations; CAM/PCAM preferred.
• CAI PCAM designation highly preferred.
• Travel willingness to fulfill duties.
• Must pass pre-employment drug screen, background check, and motor vehicle check.

Responsibilities

• Ensure the delivery of contractual obligations and service promises for an assigned portfolio.
• Lead a team of community managers to ensure operational integrity and excellence.
• Review management deliverables to meet standards and timelines.
• Facilitate operational readiness by ensuring contract requirements are completed.
• Build and lead a responsive, client-focused team with urgency and accountability.
• Communicate priorities and progress within the team to align with CCMC’s vision.
• Lead meetings and prepare research and reports as required.
• Track key metrics and service levels to fulfill client needs.
• Proactively anticipate client needs and share best practices.
• Participate in client meetings and events to ensure high visibility.
• Nurture client relationships to drive satisfaction and retention.
• Resolve conflicts in a timely and professional manner for all stakeholders.
• Support retention efforts and act as community manager when needed.
• Participate in transition processes and RFPs as required.
• Stay updated on regulations and training opportunities.

Skills

Leadership

Communication

Budgeting

Financial literacy

Strategic planning

Travel willingness

Driver's license

Education

Bachelor's degree or equivalent industry experience

Master's degree in business or related field (preferred)

Tools

CAI PCAM designation

Job description

Vice President of Community Operations

Our Vice President of Community Operations VPCO provide community management operational expertise and oversight to ensure the delivery of CCMCs contractual obligations and service promise Were CCMC a community management company specializing in large scale communities Our vision of revolutionizing the industry by inspiring a resident centric focus is brought to life by our core values of Integrity Respect Service and Community Our team is growing and we are seeking an experienced and dynamic Vice President of Community Operations to help lead our team and enhance our communities

Key Responsibilities

• Ensure the delivery of CCMCs contractual obligations and service promise for an assigned portfolio of clients
• Lead a team of community managers to ensure operational integrity and excellence is achieved
• Review routine management deliverables to ensure standards and timelines are met
• Facilitate operational readiness by ensuring site team is completing contractual requirements on a routine basis pursuant to CCMCs standard operating procedures
• Build a flexible responsive well respected team with a high sense of urgency and passionate focus on client needs
• Communicate and disseminate information within your team to ensure priorities are aligned and satisfactory progress toward CCMCs vision is made
• Lead appropriate meetings and provide research and reports as required
• Track key metrics and service level targets to ensure service promise deliverables are fulfilled and client needs are met
• Exhibit a proactive approach to community management anticipating future client needs and sharing best practices
• Participate in community meetings and events as needed to ensure high visibility with the client
• Nurtures client relationships to ensure client satisfaction retention and open lines of communication
• Prevent and resolve conflicts in a winwin timely and professional manner for all stakeholders
• Responsible for action plans relative to retention efforts of at risk clients including stepping in as acting community manager
• Participate in the community transition process and support existing client RFPs
• Evaluate the impact of federal and state regulatory and legislative actions and effectively train the site teams and clients
• Update job knowledge by remaining aware of new regulations participating in educational opportunities reading professional publications maintaining personal networks and participating in professional organizations
• Performs other related duties as assigned

Attributes

A highly involved and engaged leader who communicates directly and appropriately throughout the organization and with all external audiences using fact based decision making to build consensus Strong influencing skills and competency in working with and representing stakeholders Is proactive in developing relationships with all stakeholders to develop appropriate strategies critical to the organizations success High personal standards of excellence continuously looking for ways to improve performance Strong team building and consensus building skills to establish team buy in and accountability Ability to foster the development of others with a strong eye toward building strength in the organization Advanced organizational leadership and motivational skills; sound business acumen Strong understanding of financial processes budgeting and financial statements Sound knowledge and interpretation of all CCMC policies procedures culture and philosophy

What we are looking for

• Five years of experience as a community manager
• Three years of experience in large scale community management
• Experience in a similar leadershipexecutive role highly preferred
• Bachelors degree or equivalent industry experience
• Masters degree in business or related field highly preferred
• Appropriate state license and industry designations
• CAI PCAM designation highly preferred
• CAM license required upon hire in Florida and Georgia within 90 days of hire in all other states
• Effective communication skills
• Sound understanding of financial processes budgeting and financial statements
• Exceptional computer literacy
• The ability to travel is required
• Must pass a pre employment drug screen background check motor vehicle check and credit check
• If driving is or becomes a requirement of the role it is required at all times that you hold a valid state drivers license for the class of vehicle you are driving maintain a clean motor vehicle report and hold current automobile insurance at statutory limits You must notify Human Resources immediately regarding any change to your motor vehicle standing CCMC may periodically review motor vehicle reports to ensure compliance with these requirements

Physical and Driving Requirements

The physical requirements can vary but generally they may include

• Mobility Ability to walk the grounds long distances in various weather conditions
• Lifting and Carrying Occasionally lifting and carrying supplies or equipment up to 25 pounds
• Extended Sitting or Standing Capability to sit or stand for extended periods during meetings or events
• Manual Dexterity Skills in using technology including computers and mobile devices
• Driving Ability to operate vehicle to perform certain job functions
• Please note We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status

We are committed to creating an inclusive and accessible work environment If you require reasonable accommodations during the application process or in performing the job duties as described in the posting please email talentccmcnetcom so we can review next steps together

What we offer

• Comprehensive benefits package including medical dental and vision
• Wellness program
• Flexible Spending Accounts
• Company matching 401k contributions
• Paid time off for vacation holidays medical and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs including Employee Assistance Program and Calm Health
• Optional benefits including short and long term disability life insurance and pet insurance
• Most importantly a caring team who is dedicated to your success