Vice President, Client Solutions - Retail

ResultsCX Named ‘Major Contender’ in Everest Group; Town of Florida (NY); Remote; USD 180,000 - 280,000; Full time

Job summary

ResultsCX is seeking a Vice President, Client Solutions - Retail to lead strategic relationships with C-level Retail clients, drive pipeline and revenue, and ensure delivery excellence in a remote US environment.

The role emphasizes value-based selling, cross-functional collaboration with internal teams, and developing growth plans across portfolio clients, with travel up to 50% as needed.

Qualifications

• Minimum 10 years in client-facing, enterprise account management with C-level Retail contacts.
• Proven track record coaching teams to meet or exceed goals.
• Strong financial and strategic planning experience for large Retail clients.

Responsibilities

• Cultivate deep, value-based relationships with client stakeholders to identify opportunities and decision makers.
• Create and manage a consistent pipeline across portfolio for voice, non-voice, and digital growth.
• Create and deliver value-focused proposals that demonstrate meaningful business impact.
• Manage all strategic aspects of client relationships and account strategies.
• Communicate account plans and results to internal stakeholders across functions.
• Lead renewal strategies and identify opportunities for new revenue streams and cost optimization.

Skills

Executive relationships

Enterprise sales

BPO experience

Leadership

Job description

Vice President, Client Solutions - Retail

Full Location: Remote - US

We are seeking an accomplished executive with extensive experience in Retail outsourcing, driving growth, client value, and operational excellence. The Vice President, Client Solutions - Retail develops and maintains successful and scalable relationships with C-level leaders that are with our existing Retail partners. You will be accountable for creating strategies to achieve pipeline and revenue objectives with innovative and evolving business solutions. You will manage each opportunity to close using sales processes and offering expertise. The position will ensure both growth and satisfaction among existing Retail client base.

What Will You Do:

• Cultivate deep, value-based relationships with client stakeholders to identify opportunities, strategic motivators, buying processes, imperatives, and decision makers that result in profitable new business
• Create and manage consistent pipeline of potential opportunities across portfolio that targets voice, non-voice, and digital growth that aligns with personal annual sales targets
• Create and deliver meaningful proposals to clients that clearly demonstrate value solutioning that is relevant to their business needs
• Manage all strategic aspects of client relationships
• Communicate account strategies effectively to key internal stakeholders in each functional area
• Create value for our clients that generates a competitive advantage, cost savings, and/or new, profitable revenue stream
• Facilitate strategic sessions with clients, providing thought leadership to improve value proposition and position
• Build strong relationships and partner closely with internal operational colleagues to overcome challenges, resolve issues, and identify key improvements to enhance delivery
• Create strategic growth plans for portfolio clients that include revenue forecasts
• Lead the development and execution of new initiatives, products, offerings, processes, etc. that result in renewals, retention, and new business
• Conduct continuous analysis on market trends, competitive threats, unmet needs and opportunities to deliver greater value to clients by extending company offerings
• Remain well informed on day-to-day delivery results
• Negotiate new contracts and renewals that result in favorable commercial terms and profitable returns
• Leverage internal network and executive level team to aide in pursuit of new opportunities
• Track monthly client forecasts against revenue targets
• Provide in-depth analysis of each client company, competitors, financial position, acquisitions, mergers, and all other relevant data points to help position our offerings.
• Present strategic client strategies and target updates to executive leadership team
• Consistently meet or exceed the expectations of our client partners, internal teams and management

What You Bring:

• Minimum experience of 10 years in client facing, enterprise account management working directly with C-level Retail client contacts
• A proven track record of coaching a team to exceed their goals
• Solid financial and strategic planning experience relating to large Retail clients
• Strong relationship building skills and a strategic approach to client development
• In depth knowledge of customer experience call centers, BPO experience is a plus
• Ability to work effectively in a constantly changing fast growth environment
• A desire to travel a minimum of 50%

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.