Vice President, Client Services Representative

OakTree; New York (NY); On-site; USD 160,000 - 200,000; Full time

Job summary

A leading global investment manager is seeking a Client Services Representative in New York. The role involves managing client relationships, supporting investment due diligence, and ensuring excellent service delivery. Candidates should have substantial experience in financial services and strong communication skills. A Bachelor's degree is required, with additional qualifications like CFA or MBA being a plus. The position offers a competitive salary and flexible work arrangements.

Benefits

Discretionary bonus incentives

Flexible work arrangement

Qualifications

• Minimum 8 years of experience in a similar role within the financial services industry.
• Series 7 and 63 licensed (or ability to obtain on expedited basis).
• Spanish fluency desired for NY role.

Responsibilities

• Manage client relationships and act as primary contact for institutional clients.
• Lead client onboarding activities and ensure optimal engagement.
• Support the Investment Due Diligence process and coordinate presentations.

Skills

Communication

Client Management

Problem Solving

Initiative

Education

Bachelor’s Degree

CFA

CAIA

MBA

Job description

Oaktree is a leader among global investment managers specializing in alternative investments, with $189 billion in assets under management as of December 31, 2023. The firm emphasizes an opportunistic, value-oriented and risk-controlled approach to investments in credit, private equity, real assets and listed equities. The firm has over 1,200 employees and offices in 22 cities worldwide.

We are committed to cultivating an environment that is collaborative, curious, inclusive and honors diversity of thought. Providing training and career development opportunities and emphasizing strong support for our local communities through philanthropic initiatives are essential to our culture.

For additional information please visit our website at www.oaktreecapital.com

Responsibilities

The Client Services department is responsible for delivering excellence in service on behalf of our products, strategies and Oaktree operations teams to Oaktree investors globally. The Client Services Representative (CSR) will interact directly with clients and coordinate with Oaktree’s Marketing (sales) representatives and all Oaktree departments, including Product Management, Reporting & Performance, Diligence Services, Legal, Compliance, Accounting and Portfolio Management to lead and direct the Oaktree client experience.

Relationship Management

• Partners with Marketing representatives on managing client relationships; acts as primary point of contact for servicing large institutional relationships. Monitors client engagement and proactively identifies ways to ensure optimal level of client engagement.
• Responsible for responding to inquiries and determining proactive ways to increase client engagement.
• Serves as point of escalation for client issues.
• Organizes and leads client review and diligence meetings.
• Oversees client onboarding activities (ensures moving through document submissions, mutual understanding of reporting requirements, welcome notes / portal access, etc.).

Sales and Due Diligence Partner

• Partners closely with Marketing (sales) to lead or support the Investment Due Diligence (IDD) process (e.g., SMA structuring discussions; facilitating RFPs, legal negotiations, and other diligence activities; prepping investment teams and other firm members with key objectives for upcoming meetings).
• Understands key clients’ investment goals, allocations and current manager make-up and new searches; builds relationships with main contacts for both investments and operations at key client organizations.
• Assists with presentations and proposals for cross-strategy, multi-strategy or strategic partnership opportunities (working with Product Management on strategy-specific content).
• Coordinates and / or creates presentations for cross-selling, multi-strategy or strategic partnership opportunities.
• Partners with Product Specialists on investment strategy communications, operations matters, and other strategy-specific activities.
• Partners with other CSRs to ensure consistency in service across strategies

Qualifications

• Minimum 8 years of experience in a similar role within the financial services Industry;
• Solid foundation in investor servicing and investment finance concepts including existing knowledge of, or ability to rapidly acquire knowledge of, the legal, accounting, compliance and investment aspects of the investment products offered by Oaktree;
• Prior client-facing and sales-support experience;
• Highly resourceful; ability to exercise superior judgment regarding investor requests : to interpret them, ask appropriate questions, do homework, and utilize internal resources judiciously;
• Superior communication skills, both written and verbal;
• Series 7 and 63 licensed (or ability to obtain on expedited basis).
• Applicants for NY role - Spanish fluency desired

Personal Attributes

• The successful candidate will have outstanding initiative and be a self-starter;
• Excellent interpersonal, verbal and written business communication skills;
• Must be capable of explaining operational and technical concepts clearly and simply to clients and client-facing personnel;
• Outstanding organization skills with high attention-to-detail;
• Team-oriented and collaborative and must possess strong integrity and professionalism.

Education

Bachelor’s Degree

CFA, CAIA, or MBA designations a plus

Base Salary Range

160,000 - $200,000

In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives, a and a flexible work arrangement. The base salary offered will be commensurate with experience and / or qualifications, industry knowledge and expertise, as well as prior training and education.

Equal Opportunity Employment Policy

Oaktree is committed to diversity and to equal opportunity employment. Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical or mental disability, HIV status, medical condition as defined by state law (genetic characteristics or cancer), pregnancy, childbirth and related medical conditions, veteran status, military service, marital status, familial status, genetic information, domestic violence victim status or any other classification protected by applicable federal, state and local laws and ordinances. This policy applies to hiring, placement, internal promotions, training, opportunities for advancement, recruitment advertising, transfers, demotions, layoffs, terminations, recruitment advertising, rates of pay and other forms of compensation and all other terms, conditions and privileges of employment. This policy applies to all Oaktree applicants, employees, clients, and contractors. Staff members wishing to report violations or suspected violations of this policy should contact the head of their department or Human Resources.