Vice President, Client Service

BNY Mellon; New York (NY); Hybrid; USD 79,000 - 147,000; Full time

Job summary

BNY Mellon is seeking a Vice President, Client Service for its Corporate Trust Financial Institutions Dealing and Trading team. This role involves resolving complex client issues, providing high-quality service, and leadership in enhancing client experience. The ideal candidate holds a Bachelor’s degree and has significant experience in client services.

Benefits

Competitive compensation

Flexible global resources

Generous paid leaves

Qualifications

• 7-10 years of related work experience preferred.
• Experience in an operational area and/or client services.
• Prior leadership experience is preferred.

Responsibilities

• Works with relationship managers and clients to resolve complex issues.
• Leads team in supporting major clients with operational issues.
• Develops process improvements based on client needs.

Skills

Problem-solving

Communication

Leadership

Education

Bachelor's degree or equivalent

Job description

Vice President, Client Service

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets.Every day around the globe, our 50,000+ employees bring the power of their perspective to the table tocreate solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Vice President, Client Serviceto join our Corporate Trust Financial Institutions Dealing and Trading team. This role can be located in New York, NY or Pittsburgh PA – HYBRID (in office 4 days a week).

In this role, you’ll make an impact in the following ways:

• Works with relationship managers and external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY. Apply advanced problem-solving skills, judgement, and experience to analyze information. Use developed communication skills to deliver high quality service to a specialized client base. Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon if necessary.
• Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Provides key individuals at assigned clients information related to BNY’s products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader BNY services and offerings.
• Uses broad understanding of BNY products and services to best propose expanded offerings to clients for front office consideration.
• Leads and participates in internal activities and initiatives designed to improve client experience.
• Uses knowledge of client services best practices and BNY client needs to help develop process improvements.

To be successful in this role, we’re seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
• 7-10 years of related work experience preferred.
• Experience in an operational area and/or client services.
• Prior leadership experience is preferred.

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

”BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $79,000and $147,000per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and company- sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance and market factors.”