Sourcing & Procurement Communications & Customer Service - Vice President

Sumitomo Mitsui Financial Group Inc.; City of White Plains (NY); Hybrid; USD 128,000 - 165,000; Full time

Job summary

A leading financial group is seeking a Vice President of Communications & Customer Service to enhance their procurement function. This role emphasizes team leadership, process development, and the optimization of customer service platforms, making it vital for organizational success. The position requires extensive experience in customer service within procurement and offers a competitive salary range along with benefits.

Qualifications

• Approximately 10 years of experience in customer service and communication within procurement.
• Experience with procurement technology platforms required.
• Banking/finance industry experience preferred.

Responsibilities

• Manage a team of Customer Support Representatives.
• Optimize customer experience related to sourcing and procurement platforms.
• Enhance reporting capabilities and support change management initiatives.

Skills

Customer service

Communication

Leadership

Stakeholder management

Tools

Coupa

Concur

ServiceNow

Job description

Sourcing & Procurement Communications & Customer Service - Vice President

Join to apply for the Sourcing & Procurement Communications & Customer Service - Vice President role at SMBC Group

Sourcing & Procurement Communications & Customer Service - Vice President

SMBC Group is a top-tier global financial group with a 400-year history, headquartered in Tokyo. It offers a diverse range of financial services and has a presence in nearly 40 countries. The group’s American operations include several subsidiaries offering banking and financial services.

The role offers an anticipated salary range of $128,000 to $165,000, plus potential incentives and benefits.

Role Description

The Vice President of Communications & Customer Service will support a strategic procurement function, managing internal customer support, using tools like Coupa, Concur, and ServiceNow. The role involves team leadership, process development, training, and communication across the organization.

Key Responsibilities

• Manage a team of Customer Support Representatives, ensuring excellent support via ServiceNow
• Optimize customer experience related to sourcing and procurement platforms
• Enhance reporting capabilities and support change management initiatives
• Lead procurement communications for transformational projects
• Develop support documentation and conduct end-user training
• Prepare business analyses and reports for senior management

Qualifications and Skills

• Approximately 10 years of experience in customer service and communication within procurement
• Experience with procurement technology platforms (e.g., Coupa, Ariba, Concur)
• Familiarity with customer service management systems like ServiceNow
• Strong communication, leadership, and stakeholder management skills
• Experience in banking/finance industry preferred

Additional Requirements

Hybrid work model with location requirements; accommodations available for applicants with disabilities.

Other Details

• Employment type: Full-time
• Job function: Purchasing and Supply Chain