Vice President, Client Service

Kantar Group; Chicago (IL); On-site; USD 163,000 - 205,000; Full time

Benefits offered by this job

Medical plans

Health Savings Account/FSA

Wellness Program

401k with match

Tuition Reimbursement

Commuter benefits

Unlimited PTO

Job summary

Kantar Group, a leader in brand research, is seeking a Vice President, Client Service to oversee profitable delivery of Brand Performance work for key clients in a hybrid environment across multiple markets.

You will establish trusted advisor relationships with senior client stakeholders, guide a downline on complex accounts, and drive growth through value delivery while mentoring teams. This role emphasizes cross-solution collaboration and thought leadership.

Qualifications

• Experience leading mid-size to large accounts and guiding teams.
• Proven ability to grow a book of business in brand performance.
• Strong consulting mindset with ability to design research projects.

Responsibilities

• Lead profitable delivery of Brand Performance work.
• Establish trusted advisor relationships with client stakeholders.
• Manage downline to meet utilization targets.
• Drive growth through value delivery and program evolution.

Skills

Client relationship management

Business development

Brand research

Leadership

Education

Bachelor's degree in a relevant field

Job description

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

Vice President, Client Service

Location(s): (Hybrid) Atlanta, Chicago, Norwalk, Boston

An experienced, trusted adviser to Kantar’s clients and people with inherent understanding of brand research and its purpose within a broader ecosystem. Is responsible for revenue targets that will build to a team’s book of business. Will actively contribute to building Kantar’s network of brand experts who deliver quality data and insights to their clients. Will support key responsibilities and initiatives across the BP group (resourcing, proposals, training, hiring).

Commercial Accountability

• Responsible for profitable delivery of Brand Performance work for ~5-7M revenue (dollar amount may vary dependent on makeup of portfolio and high vs. low touch clients).
• Leads Brand Performance new business opportunities to maintain and grow book of business.
• Ensures Purposeful Collaboration across solutions and strategic clients.

Client Accountability

• Establish trusted advisor relationships with key client stakeholders.
• Leads mid-size to large, complex accounts; both overseeing accounts and involved in day to day of projects (for largest, most strategic, complex, high demand accounts).
• Provides guidance to team and contributes to expertise, thought leadership, design, storytelling, and client management of accounts.
• Responsible for delivering on client servicing values and driving client satisfaction throughout the team.
• Consults on research design (survey, sample, specs, deliverables).
• Drive growth through value delivery and proactively share ideas for program evolution.
• Acts as escalation point on designated accounts and accounts within downline for issues/escalations that arise, through to resolution.

People Accountability

• May manage 2-3.
• Accountable for managing their downline to best meet utilization targets and Brand Performance goals.
• Provides active feedback to account teams and downline, and coaches to address performance gaps.
• Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK), manages Brand Performance training needs (with other leads).
• Responsible for employee engagement and contributes to building Brand Performance team culture.

Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement
• Commuter benefits
• Unlimited PTO

Salary range: $162,700 - $204,500 Annual

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability

We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.