Vice President, Client Processing Manager I

BNY Mellon; Pittsburgh (Allegheny County); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a Client Processing Manager I to lead a dynamic team in Pittsburgh. This role offers a unique opportunity to supervise client account management, streamline operations, and enhance team performance in a hybrid work environment. With a strong emphasis on innovation and inclusivity, the company fosters a culture where your contributions can truly make a difference. Join a forward-thinking organization that values your perspective and empowers you to succeed while helping clients navigate their financial journeys.

Benefits

Generous Paid Leaves

Paid Volunteer Time

Flexible Global Resources

Health and Wellbeing Programs

Qualifications

• 4-5 years of total work experience with at least 0-1 years in management.
• Payments experience highly preferred.

Responsibilities

• Supervises a Client Processing support team handling client accounts.
• Manages daily transactional workflow and aligns team resources.
• Provides product knowledge and technical assistance on complex problems.

Skills

Client Account Management

Transaction Processing

Problem Resolution

Operational Analysis

Project Management

Education

Bachelor's Degree

Job description

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Client Processing Manager I to join our Global Payments and Treasury Services Operations team. This role is located in Pittsburgh, PA, and will work a Hybrid schedule (3 days per week in-office required).

In this role, you'll make an impact in the following ways:

• Supervises a small to medium-sized Client Processing support team that handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing, and problem resolution.


• Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks.


• Identifies areas requiring analysis of operations and resolution for more efficient operations.


• Oversees Client Processing to ensure transactions are handled correctly and timely.


• Utilizes MIS reporting to ensure correct and timely processing.


• Provides product knowledge and technical assistance on complex problems.


• Acts as the team's initial point of contact for issues requiring escalation.


• Participates in the recruiting process.


• Instructs, assigns, directs, and reviews the work of Client Processing analysts.


• Prepares performance reviews and provides ongoing feedback to staff.


• Provides input into departmental budgets and planning.


• May develop business plan for team/group operations.


• Supervises a small Client Processing team.


• Contributes to the achievement of team objectives.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.


• 4-5 years of total work experience is preferred with at least 0-1 years in management.


• Payments experience highly preferred.


• Project management experience preferred.

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024


• World's Most Admired Companies, Fortune 2024


• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024


• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024


• "Most Just Companies", Just Capital and CNBC, 2024


• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024


• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.