Vice President, Client Processing Manager I

NA; Pittsburgh (Allegheny County); Hybrid; USD 60,000 - 65,000; Full time

Job summary

BNY, a leading global financial services company, is seeking a 'Client Processing Manager I' to lead and supervise a small team in Pittsburgh. Ideal candidates will have a Bachelor's degree, strong analytical skills, payments experience, and project management proficiency. This full-time role offers a hybrid work schedule and the opportunity to make an impact within a dynamic department.

Benefits

Competitive compensation

Generous paid leaves including volunteer time

Qualifications

• 4-5 years of total work experience preferred with 0-1 years in management.
• Payments experience highly preferred.
• Project management experience preferred.

Responsibilities

• Supervises a small to medium-sized Client Processing support team.
• Manages daily transactional workflow within the team.
• Identifies areas requiring analysis of operations for efficiency.

Skills

Analytical skills

Team management

Customer service

Education

Bachelor's degree or equivalent

Job description

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At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.

We’re seeking a future team member for the role of Client Processing Manager I to join our Global Payments and Treasury Services Operations team. This role is located in Pittsburgh, PA, and will work a Hybrid schedule (3 days per week in-office required).

In this role, you’ll make an impact in the following ways:

• Supervises a small to medium-sized Client Processing support team that handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing, and problem resolution.
• Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks.
• Identifies areas requiring analysis of operations and resolution for more efficient operations.
• Oversees Client Processing to ensure transactions are handled correctly and timely.
• Utilizes MIS reporting to ensure correct and timely processing.
• Provides product knowledge and technical assistance on complex problems.
• Acts as the team's initial point of contact for issues requiring escalation.
• Participates in the recruiting process.
• Instructs, assigns, directs, and reviews the work of Client Processing analysts.
• Prepares performance reviews and provides ongoing feedback to staff.
• Provides input into departmental budgets and planning.
• May develop business plan for team/group operations.
• Supervises a small Client Processing team.
• Contributes to the achievement of team objectives.
  
  

To be successful in this role, we’re seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
• 4-5 years of total work experience is preferred with at least 0-1 years in management.
• Payments experience highly preferred.
• Project management experience preferred.
  
  

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023
  
  

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wireless Services

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