Vice President, Client Onboarding

harbourvest; United States; Hybrid; USD 175,000 - 200,000; Full time

Job summary

HarbourVest is seeking a Vice President, Client Onboarding in the United States to lead onboarding for institutional and private wealth clients, ensuring accurate and efficient processes that meet service standards. You will partner with multiple teams to resolve complex onboarding challenges and drive a culture of continuous improvement.

The successful candidate will lead high-performing teams, balance investor experience with risk management, and promote accountable operations in a fast-paced

Qualifications

• Track record leading onboarding, investor operations, or client service teams in financial services.
• Client-first approach with passion for exceptional onboarding experiences.
• Strong leadership to coach and develop high-performing teams.

Responsibilities

• Direct and guide the Client Onboarding team, providing coaching and performance evaluation.
• Manage daily onboarding processes for institutional and private wealth investors in HarbourVest's fund products.
• Ensure onboarding activities are accurate, efficient, and within timelines and service standards.
• Monitor capacity, workload, and performance metrics to support execution and client outcomes.
• Serve as a resource for complex onboarding issues and operational challenges.
• Coordinate onboarding activities with Investor Relations, Investments, Legal, Compliance, Tax, Treasury, Accounting, Marketing, and Custom Solutions.
• Review onboarding activities for policy, procedure, and regulatory adherence.
• Drive process improvement for efficiency, risk mitigation, and service quality.
• Develop and maintain reporting, metrics, and dashboards to monitor performance.

Skills

Client onboarding leadership

Investor operations

Relationship management

Operational excellence

Process improvement

Cross-functional collaboration

CRM platforms

Microsoft 365

Education

Bachelor's degree (BS/BA)

Tools

CRM platforms

Workflow technologies

Microsoft 365

Job description

Job Description Summary

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.

In our collegial environment that's marked by low turnover and high energy, you'll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.

We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.

HarbourVest is an equal opportunity employer.

This position will be a hybrid work arrangement. You will receive 18 remote workdays per quarter to use at your discretion, subject to manager approval. For example, you may choose to work in the office 4 days per week and take one remote day weekly (typically 13 weeks per quarter), leaving 5 additional remote days to be used as needed.

The Vice President, Client Onboarding directs the daily work of the Client Onboarding team and supervises the onboarding of new and current institutional and private wealth clients across HarbourVest's fund products. They make sure onboarding processes are performed accurately, efficiently, and meet the established service standards. As a senior partner to investors, internal participants, and third-party administrators, the Vice President resolves complex onboarding challenges, fosters team development, and advances operational excellence to ensure a seamless and high-quality client experience.

The successful candidate will be a highly collaborative leader who combines strong client service orientation with operational expertise and sound judgment. They will possess a client-first approach, consistently advocating for the investor experience while balancing business requirements, risk management, and operational effectiveness. They will excel in developing high-performing teams, managing competing priorities, and fostering a culture of continuous improvement and accountability.

The ideal candidate is someone who has:

• A consistent track record of leading client onboarding, investor operations, or client service teams within financial services
• A client-first approach and a passion for delivering an exceptional onboarding experience
• Strong leadership experience with a demonstrated ability to lead, coach, and develop high-performing teams
• Exceptional relationship management and collaborator coordination skills
• Strong operational, analytical, and problem-solving capabilities with program management experience
• Experience improving processes, enhancing controls, and driving operational efficiencies
• The ability to balance multiple priorities in a fast-paced environment while maintaining a high standard of quality
• Excellent written and verbal communication skills
• Strong knowledge of private markets, alternative investments, or asset management
• Proficiency with CRM platforms, workflow technologies, and Microsoft 365 applications

What you will do:

• Direct and guide the Client Onboarding team, delivering coaching, mentorship, and performance evaluation to encourage individual and team progress
• Manage the daily onboarding processes for institutional and private wealth investors involved with HarbourVest's fund products
• Ensure onboarding activities are carried out accurately, efficiently, and within established timelines and service standards
• Monitor team capacity, workload distribution, and performance metrics to support effective execution and positive client outcomes
• Serve as a resource for complex onboarding issues, partner concerns, and operational challenges
• Partner with Investor Relations, Investments, Legal, Compliance, Tax, Treasury, Accounting, Marketing, and Custom Solutions to coordinate onboarding activities and resolve issues
• Review onboarding activities to ensure adherence to policies, procedures, and regulatory requirements
• Drive process improvement initiatives focused on efficiency, consistency, risk mitigation, and service quality
• Develop and maintain reporting, metrics, and operational dashboards to monitor team performance and onboarding outcomes
• Manage relationships with third-party administrators and external service providers supporting onboarding activities
• Act as the main point of contact for issues, exception processing, and new product launches

Education Preferred

Bachelor of Arts or Science (BS/BA) or equivalent experience

Experience

10+ years experience in financial services preferably in private equity

Base Salary Range

$175,000.00 - $200,000.00

This USD base salary range represents only one component of total compensation for this role and is provided in accordance with local requirements. This role is eligible for a discr