Vice President, Business Analysis Manager - Lifestyle

Next Frontier Capital; Wilmington (DE); On-site; USD 180,000 - 240,000; Full time

Job summary

Chase is seeking a Vice President, Business Analysis Manager in Lifestyle to bring order to complex initiatives. You will coordinate multi-team efforts, manage timelines, and strengthen operational readiness for launches, ensuring customer experiences remain strong while maintaining risk controls.

You will build simple, scalable processes, train teams, and develop actionable reporting to improve visibility and decision-making across Dining and Lifestyle initiatives.

Qualifications

• 5+ years of experience in business operations, process improvement, controls, and/or marketing.
• Experience leading cross-functional projects from planning through execution.
• Strong ability to manage timelines, dependencies, and stakeholder communication.
• Proven process improvement skills with documented workflows and SOPs.
• Experience partnering with legal, risk, compliance, or controls stakeholders.

Responsibilities

• Lead cross-team workstreams to improve consistency, documentation, and policy adherence.
• Coordinate timelines, milestones, and dependencies for launches.
• Partner with legal, risk, controls, and compliance to implement governance practices.
• Identify gaps, propose solutions, and drive decisions to resolution.
• Create and maintain process documentation and train teams for consistent execution.
• Improve and automate workflows to increase efficiency and reduce errors.
• Support remediation by assessing root cause, impact, and corrective actions.
• Lead change management to align initiatives with broader strategy.
• Centralize third-party oversight for suppliers including due diligence and contracts.
• Maintain supplier inventory and relationship contacts with governance in mind.
• Manage creative freelancer processes including onboarding, contracting, and payments.

Skills

Cross-functional leadership

Timeline management

Process documentation

Risk and compliance

Stakeholder communication

Reporting & analytics

Tools

Spreadsheets

Presentations

Job description

If you like being the person who brings order to complexity, this role is for you. You will strengthen how Dining and Lifestyle teams operate by making processes clearer, launches smoother, and reporting more actionable.

As a Vice President, Business Analysis Manager in Lifestyle, you bring structure and momentum to high-impact initiatives by coordinating work across multiple teams, keeping timelines on track, and strengthening operational readiness for launches. You help build simple, sustainable processes and reporting that reduce friction and improve visibility into performance and issues. Your work helps deliver great customer experiences while maintaining strong risk and compliance practices.

Job Responsibilities

• Lead cross-team workstreams that improve consistency, documentation, and adherence to company standards and policies
• Coordinate timelines, milestones, and dependencies to ensure teams are ready for new process, product, or benefit launches
• Partner closely with legal, risk, controls, and compliance teams to implement and sustain effective governance practices
• Identify gaps and issues early, propose practical solutions, and drive decisions through to resolution
• Create and maintain clear process documentation, and train teams to support consistent execution
• Improve and automate workflows to increase efficiency and reduce manual effort and error risk
• Support issue remediation by helping assess root cause, customer impact, and corrective actions
• Lead business change management process, working closely with stakeholders across Dining and Lifestyle to guide them on executing strategic initiatives that align to the broader business strategy
• Centralize and execute third-party oversight processes for Dining and Lifestyle suppliers, including new supplier intake assessments, ongoing due diligence monitoring, contract and payment execution
• Maintain third-party supplier inventory and relationship contacts, partnering with suppliers, business and controls partners to address risks and governance requirements
• Manage creative freelancer processes, establishing standardized onboarding, contracting, access, payment, and offboarding processes

Required qualifications, capabilities, and skills

• 5+ years of experience in business operations, process improvement, controls, and/or marketing
• Experience leading cross-functional projects or workstreams from planning through execution
• Strong ability to manage timelines, dependencies, and stakeholder communication across multiple teams
• Proven process improvement skills, including documenting workflows and creating clear standard operating procedures
• Comfort identifying operational gaps, assessing risk and impact, and driving practical solutions to closure
• Experience partnering with legal, risk, compliance, or control-minded stakeholders to support well-governed delivery
• Strong written and verbal communication skills, with the ability to translate complex topics into clear actions
• Analytical skills to track performance, synthesize insights, and create reporting that supports decision-making
• Demonstrated ability to prioritize effectively in a fast-moving environment with competing needs
• High attention to detail and follow-through, especially when work impacts customers or business outcomes
• Proficiency with common productivity tools (spreadsheets, presentations, and documentation tools)

Preferred qualifications, capabilities, and skills

• Experience supporting launches of new products, benefits, or operational processes
• Experience with JPMorganChase third-party supplier management processes
• Background in operations for customer-facing digital products, content, or experiential programs
• Familiarity with issue management practices, including root cause analysis and corrective action tracking
• Comfort facilitating working sessions, process mapping, and training for diverse stakeholder groups

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. Manage cross-team projects that strengthen operations, reduce risk, and improve how we deliver dining and lifestyle benefits.