Strategy Program Director - CBD Strategy Growth & Operations

JPMorganChase; Wilmington (DE); On-site; USD 150,000 - 190,000; Full time

Job summary

Chase is seeking a Head of Change Management to shape and operationalize policies and practices that support responsible community impact. You will lead cross-functional initiatives across Legal, Risk, Controls, and Compliance, delivering measurable outcomes while embedding controls and ensuring clear communication from design through implementation.

The role emphasizes developing governance, readiness, and adoption plans, partnering with senior leaders to maintain accountability and strong risk

Qualifications

• 10 years of program or project management experience, or related experience.
• Ability to lead, motivate, and influence stakeholders without direct authority.
• Experience creating policies, procedures, or operating models in a highly regulated environment.
• Strong risk and controls mindset, embedding controls into processes and delivery plans.

Responsibilities

• Lead complex, high-visibility initiatives with meaningful financial and reputational risk considerations
• Define and implement policies, procedures, and governance to support effective execution
• Partner with Legal, Risk, Controls, and Compliance to align requirements and manage approvals
• Guide cross-functional workstreams to deliver solutions with strong controls and clear communications
• Build and maintain relationships with key stakeholders across teams and leadership levels
• Prepare and deliver executive-level updates and presentations across multiple channels
• Analyze issues and constraints, then translate them into actionable solutions and decisions
• Simplify complex topics into scalable processes, playbooks, and operating routines
• Coordinate change readiness activities, including communications, training, and adoption support
• Track progress, risks, and dependencies, escalating issues and removing roadblocks as needed
• Travel occasionally to support business needs and stakeholder engagement

Skills

Program management

Stakeholder influence

Policy design

Risk & controls mindset

Communication

Executive presentations

Cross-functional collaboration

Attention to detail

Strategic execution

Travel willingness

Job description

Job Description

Help shape work that strengthens communities and builds opportunity where it is needed most. In this role, you will connect strategy to execution so community-focused initiatives launch smoothly and responsibly. You will partner across Legal, Risk, Controls, and Compliance to set clear ways of working that protect our customers, our communities, and our firm. You will influence across teams and levels, turning complex requirements into practical solutions that scale.

As a Head of Change Management in the Community and Business Development team, you will define and operationalize policies, procedures, and change practices that help us serve the communities where we operate while maintaining a strong risk and controls environment. You will work closely with partners across Legal, Risk, Controls, and Compliance to coordinate initiatives from design through implementation. You will bring people together across teams, clarify priorities, and keep communication crisp so we deliver measurable outcomes. You will help us build a culture of accountability, collaboration, and customer obsession as we grow responsible community impact.

Job responsibilities

• Lead complex, high-visibility initiatives with meaningful financial and reputational risk considerations
• Define and implement policies, procedures, and governance to support effective execution
• Partner with Legal, Risk, Controls, and Compliance to align requirements and manage approvals
• Guide cross-functional workstreams to deliver solutions with strong controls and clear communications
• Build and maintain relationships with key stakeholders across teams and leadership levels
• Prepare and deliver executive-level updates and presentations across multiple channels
• Analyze issues and constraints, then translate them into actionable solutions and decisions
• Simplify complex topics into scalable processes, playbooks, and operating routines
• Coordinate change readiness activities, including communications, training, and adoption support
• Track progress, risks, and dependencies, escalating issues and removing roadblocks as needed
• Travel occasionally to support business needs and stakeholder engagement

Required qualifications, capabilities, and skills

• 10 years of program or project management experience, or related experience, with strong analytical capability
• Demonstrated ability to lead, motivate, and influence stakeholders without direct authority
• Experience creating policies, procedures, or operating models in a highly regulated environment
• Strong risk and controls mindset, with experience embedding controls into processes and delivery plans
• Excellent written and verbal communication skills, including one-to-one and group facilitation
• Experience preparing and delivering executive-level presentations that support timely decision-making
• Demonstrated ability to collaborate effectively in a fast-paced, complex, cross-functional environment
• Strong attention to detail with consistent follow-through on commitments, actions, and timelines
• Ability to execute against strategic priorities while managing multiple workstreams and dependencies
• Willingness to travel occasionally

Preferred qualifications, capabilities, and skills

• Experience leading enterprise change management for large, cross-functional initiatives
• Experience partnering closely with compliance, legal, and risk management teams on delivery execution
• Experience supporting community-focused programs or financial health initiatives
• Familiarity with consumer banking products, services, or operating models
• Experience designing communications and training strategies to support adoption and sustained use

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.