VFD Technical Support Specialist

BlackBerry Inc.; Cary (NC); Remote; USD 53,000 - 84,000; Full time

Benefits offered by this job

Health plan

Life insurance

AD&D insurance

Short/Long-term disability

401k with company contributions

Paid holidays

Parental Leave

Employee discount

Job summary

ABB Drive Products is seeking a Remote VFD Support Specialist in the United States to assist customers, field technicians, and internal teams with drive applications and configurations.

You will troubleshoot, program, and wire drives, document cases in Salesforce, and stay current with VFD technology while collaborating with engineering, service, sales, and product management teams.

Qualifications

• Bachelor’s degree and 2 years of relevant electrical/technical experience, or equivalent.
• Knowledge of Variable Frequency Drives and electrical principles.
• Strong English communication skills, verbal and written.
• U.S. work authorization is required.

Responsibilities

• Provide technical support via phone and email for VFD applications.
• Assist with drive programming, parameter configuration, and integration with control systems.
• Collaborate with engineering, field service, sales, and product teams to resolve issues.
• Maintain documentation of support cases in Salesforce and other tools.
• Stay current with VFD technologies and updates.

Skills

Electrical experience

English communication

Computer literacy

US work authorization

Education

Bachelor’s degree + 2 years electrical/technical experience

Associate’s degree + 4 years electrical/technical experience

High School Diploma/GED + 6 years electrical/technical experience

Tools

Salesforce Case Management

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Technical Support Team Lead__As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity.The work model for the role is: remote, in the United States, supporting the Motion Drive Products division.Your role and responsibilities:Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but is not limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.Assist customers with drive programming, parameter configuration, communication, and integration with control systemsCollaborate with engineering, field service, sales, and product teams to resolve complex technical issuesCollaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairsMaintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other toolsStay current with VFD technologies, software updates, and industry trendsOur Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.Qualifications for the role:Bachelor’s degree and 2 years of relevant Electrical, Technical experience OR associate’s degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required.Knowledge of how Variable Frequency Drives work, REQUIRED.Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives.Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.Candidates must already have a work authorization that would permit them to work for ABB in the US.Preferred Qualifications:Knowledge of, or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.)Previous experience troubleshooting a technical product over the phone.More about usABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.What's in it for youWe empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $52,500 and $84,000 annually.ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave – up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.