Field Service Technician

BlackBerry Inc.; Houston (TX); Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401k with company contributions

Employee stock purchase plan (ESAP)

11 paid holidays

Job summary

ABB is seeking a hands-on Field Service Technician to provide on-site and remote support for ABB drives and systems across the continental US. The role emphasizes installation, commissioning, troubleshooting, preventive maintenance and accurate service reporting.

The position requires an associate degree or equivalent technical experience, strong English communication, and ability to travel up to 70% with a remote work model. Join a global leader in energy and industry solutions.

Qualifications

• Associate degree in a technical field or equivalent experience required.
• High school diploma with 5+ years of relevant experience acceptable.
• Military education/experience may substitute formal education.

Responsibilities

• Perform installation, commissioning, troubleshooting, preventive maintenance and repair of ABB variable frequency drives.
• Carry out preparatory work for spare parts, testing tools and equipment, and documentation as required.
• Submit detailed service reports in a timely manner and follow up as needed.
• Coordinate activities with related groups to achieve objectives and satisfy customers.
• Communicate effectively with top management, customers, vendors and staff; provide feedback on product quality issues.

Skills

Technical communication

Troubleshooting

Commissioning

Preventive maintenance

Documentation

Team collaboration

Read electrical schematics

Education

Associate degree in technical field

High school diploma or GED

Military education/experience

Tools

Electrical schematics

Wiring diagrams

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:West Region Lead - Drive Services__At ABB, we help industries run leaner and cleaner—and every person here plays a part. You’re empowered to succeed, encouraged to grow, and the work you do helps run what runs the world.Under the direction of the Drives Service Manager, a Field Service Technician provides technical onsite and offsite support and expertise in response to a variety of site work requests. Requests can include but are not limited to commissioning, troubleshooting, preventive maintenance, and other technical problems encountered by users of ABB drives and systems. Field Service Technicians work hand in hand with Field Operations and Management to provide successful outcomes for both internal and external customers.Work Schedule: Hourly, 40 hours a week, overtime eligibleThe work model for the role is: Remote {#LI-Remote}This role is contributing to the Motion Service division in the US.You will be mainly accountable for:Perform installation, commissioning, troubleshooting, preventative maintenance, and repair of ABB of Variable Frequency Drives (VFDs.)Carry out preparatory work regarding spare parts, testing of tools and equipment, and documentation as required.Submit detailed, and comprehensive service reports in a timely manner and follow up when needed.Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction.Communicate effectively and present information to top management, customers, vendors, and other employees of the organization. Participate proactively in contributing feedback regarding product quality issues to reduce warranty costs.Requirements:Associate degree in technical field and 3 years of relevant experience or High school diploma/GED and 5 years of relevant experience or military education/experience requiredValid driver’s licenseAuthorization to work in the United StatesAbility to communicate with all levels in the organization, from field technicians to senior management. Ability read, write, and speak English.Ability to travel 70% of time.Preferred:Experience with Medium Voltage drives and power electronicsKnowledge of motors, transformers, switchgear, and industrial communication protocolsAbility to interpret electrical schematics, wiring diagrams, assembly drawings, and technical documentationPrevious Field Service experienceWork Environment & Physical RequirementsYou will work in a dynamic industrial setting where no two days are the same. This role involves hands-on interaction with advanced equipment and may include working at heights, in varying weather conditions, and around energized systems. Safety, awareness, and professionalism are essential at all times.Location & CommitmentRemote, in the continental US40 hours a week, overtime eligibleWhy ABB?What's in it for youWe want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.Ready to Make an Impact?If you’re a hands-on engineer who thrives on solving complex challenges and wants to be part of a global technology leader, we’d love to hear from you. Join ABB and help drive the future of energy and industry.More about us:ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.ABB Benefit Summary for eligible US employeesGo to myBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave – up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.