Veterinary Technician Supervisor

NVA; Dover (DE); On-site; USD 28,000 - 40,000; Full time

Job summary

Governors Avenue Animal Hospital in Dover, DE is seeking an experienced Veterinary Technician Supervisor to lead our technician and support teams. This role combines clinical expertise with leadership to ensure exceptional patient care and smooth hospital operations.

You will oversee training, onboarding, performance coaching, and accountability standards while partnering with hospital leadership to create efficient processes and a positive, collaborative culture.

Qualifications

• Minimum of 5 years of veterinary technician experience.
• Licensed Veterinary Technician (LVT) preferred.
• Experience in leadership or supervisory roles is highly preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Provide daily leadership, mentorship, coaching, and support to veterinary technicians and support staff.
• Lead onboarding and training for new staff with a structured curriculum.
• Develop and maintain SOPs; standardize workflows and patient-care processes.
• Coordinate staffing and workflow to ensure optimal patient care and hospital operations.
• Partner with hospital leadership on performance management and development plans.
• Foster a positive, collaborative culture and continuous improvement.

Skills

Leadership & mentoring

Coaching & performance management

Training & onboarding

Communication & teamwork

Problem solving

Job description

Veterinary Technician Supervisor

Governors Avenue Animal Hospital

1008 S. Governors Ave., Dover, DE 19904

Full-Time | Monday-Friday with Rotating Saturdays

Governors Avenue Animal Hospital is seeking an experienced Veterinary Technician Supervisor to lead our technician and support teams during an exciting period of growth and transformation under new leadership.

For decades, Governors Avenue Animal Hospital has been a trusted part of the Dover community, providing compassionate, high-quality veterinary care. Today, we are building upon that foundation by strengthening our team, standardizing our processes, and creating new opportunities for professional growth and development.

This role is ideal for an experienced veterinary technician who is passionate about leadership, team development, operational excellence, and patient care. As Veterinary Technician Supervisor, you will serve as a key member of the hospital leadership team, helping to develop staff, improve workflows, drive accountability, and create a positive and collaborative culture where both patients and team members thrive.

Licensed Veterinary Technicians (LVTs) are strongly preferred. Candidates should possess at least five years of veterinary technician experience, with previous leadership, lead technician, or supervisory experience highly preferred.

About the Role

The Veterinary Technician Supervisor provides hands-on leadership and oversight for the hospital's veterinary technicians and support staff. This position combines clinical expertise with leadership responsibilities and plays a critical role in ensuring exceptional patient care, efficient hospital operations, and a positive team environment.

The successful candidate will lead training and onboarding initiatives, support performance management, establish clear expectations and accountability standards, and partner closely with hospital leadership to develop systems and processes that promote consistency and efficiency throughout the practice.

This position offers a unique opportunity to make a meaningful and lasting impact by helping shape the future of our technician team, training programs, and operational standards.

Team Leadership & Staff Development

• Provide daily leadership, mentorship, coaching, and support to veterinary technicians and support staff.
• Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
• Conduct performance coaching, corrective action, and development discussions as needed.
• Assist with performance evaluations and individual development planning.
• Identify opportunities to strengthen team skills and improve overall performance.
• Support continuing education and professional growth initiatives.
• Promote a positive, respectful, and collaborative workplace culture.

Training & Onboarding

• Lead onboarding and training for new veterinary technicians and support staff.
• Develop and maintain a structured technician training program and skills curriculum.
• Establish training checklists, competency standards, and career development pathways.
• Partner with hospital leadership to identify ongoing training needs.
• Create opportunities for team members to advance professionally within the organization.

Operations & Workflow Management

• Oversee daily technician staffing, workflow coordination, and resource utilization.
• Ensure appropriate staffing coverage to support patient care and hospital operations.
• Evaluate workflow challenges and implement practical solutions to improve efficiency.
• Coordinate communication between client service representatives, technicians, and doctors to enhance patient flow.
• Help maintain a smooth, organized, and productive hospital environment.

Process Improvement & Quality Standards

• Develop, implement, and maintain standard operating procedures (SOPs).
• Standardize technician workflows and patient-care support processes.
• Reinforce hospital standards for patient care, safety, communication, and professionalism.
• Monitor operational effectiveness and identify opportunities for improvement.
• Lead initiatives aimed at improving efficiency, team engagement, and the client experience.

Leadership Partnership

• Serve as a member of the hospital leadership team and a trusted resource for staff.
• Partner with hospital management on staffing, scheduling, performance management, and team development.
• Assist in addressing day-to-day operational challenges and employee concerns.
• Communicate effectively across departments to support a solutions-oriented work environment.
• Help drive hospital goals, strategic initiatives, and culture-building efforts.

Qualifications

Required

• Minimum of 5 years of veterinary technician experience.
• Strong understanding of veterinary medicine, patient care, and hospital operations.
• Excellent communication, organizational, and interpersonal skills.
• Demonstrated ability to coach, mentor, and hold team members accountable.
• Strong problem-solving and time-management abilities.
• Passion for team development and leadership.

Preferred

• Licensed Veterinary Technician (LVT).
• Previous experience as a Lead Technician, Technician Supervisor, or similar leadership role.
• Experience with staff training, onboarding, and performance management.
• Experience developing workflows, SOPs, and operational processes.

Schedule

• Full-time
• Monday-Friday
• Rotating Saturdays

Hospital Hours

• Monday-Friday: 8:00 AM-6:00 PM
• Saturday: 8:00 AM-12:00 PM

Compensation

Starting at $25.00 per hour, with higher compensation available based on experience, licensure, leadership experience, and overall qualifications.

Why Join Governors Avenue Animal Hospital?

This is more than a supervisory role. It is an opportunity to help shape the future of a respected veterinary hospital with deep roots in the Dover community.

As a member of the leadership team, you will have a direct impact on staff development, hospital operations, training programs, and patient care. We are committed to creating an environment where team members feel supported, valued, and empowered to grow professionally while delivering exceptional care to our patients and clients.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

We may also contact you via text message from an identified NVA representative for recruiting-related communication

All job opportunities and applications are hosted on our official careers site: careers.nva.com

There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.