Veterinary Surgery & Referral Coordinator

Hospital for Veterinary Surgery of Connecticut; Greenwich (CT); On-site; USD 71,000 - 79,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

FSA/HSA

Paid PTO

401(k) match

Parental Leave

Scrub Allowance

MetLife benefits

Pet discounts

Pet insurance discounts

Job summary

The Hospital for Veterinary Surgery of Connecticut in Greenwich, CT is hiring its first Surgery & Referral Coordinator. This fully administrative role requires veterinary experience, strong judgment, excellent communication, and close attention to detail.

The coordinator will manage referrals and keep the surgeon's schedule accurate, ensuring timely records and updates. Initially supporting one surgeon with growth potential, the role emphasizes building relationships with referring practices and

Qualifications

• Significant veterinary hospital experience required.
• Veterinary technician experience strongly preferred.
• Experience in veterinary surgery, specialty, emergency, or referral medicine preferred.
• Strong understanding of veterinary terminology, diagnostics, surgical procedures, medical records, and patient workflows.
• Ability to review medical records and identify missing information or concerns with how a case is scheduled.
• Familiarity with biopsy samples, laboratory submissions, diagnostic results, and surgical follow-up processes.
• Strong written and verbal communication skills.
• Excellent organization, attention to detail, and follow-through.
• Ability to manage multiple open items and recognize when an issue should be escalated.
• Comfortable communicating with veterinarians, technicians, client care teams, laboratories, and pet owners.
• Experience using veterinary practice management software is preferred.
• Proficiency with email, shared documents, spreadsheets, and standard office technology.

Responsibilities

• Serve as a primary point of contact for referring veterinarians and their teams.
• Build and maintain relationships with referring practices while supporting referral growth.
• Communicate with veterinarians, technicians, client service representatives, and other team members as needed.
• Ensure discharge summaries and records are sent to the referring practice within 24 hours of discharge.
• Coordinate communications between referring veterinarians and surgeons when needed.
• Follow up with referring practices to confirm receipt of information and resolve issues.
• Review the surgeon's schedule daily for accuracy and appropriate case placement.
• Verify procedure details, timing, and case information in the practice management system.
• Maintain an organized list of outstanding items for surgical patients and track results.
• Prepare relevant records for upcoming consultations, procedures, and follow-ups.
• Maintain patient confidentiality and handle medical information appropriately.
• Support scheduling, referral communication, record delivery, and patient follow-up improvements.

Skills

Veterinary hospital experience

Veterinary technician experience

Surgery/referral medicine

Medical terminology

Review medical records

Biopsy/lab results understanding

Written and verbal communication

Organization and attention to detail

Multitasking and escalation

Interdepartmental communication

Practice management software

Email and spreadsheets proficiency

Tools

Practice management software

Job description

The Hospital for Veterinary Surgery of Connecticut in Greenwich, CT is hiring its first Surgery & Referral Coordinator. This fully administrative role requires veterinary experience, strong judgment, excellent communication, and close attention to detail.

The coordinator will manage referrals and keep the surgeon's schedule accurate, ensuring timely records and updates. Initially supporting one surgeon with growth potential, the role emphasizes building relationships with referring practices and