Veterinary Services Operations & Client Experience Lead

Ethos Discovery; Mission, Northern (KS, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Mission Veterinary Emergency Services (MVES) in Mission, Kansas seeks a Veterinary Services Manager to lead non-clinical teams and partner with hospital leadership to elevate client experience and operational performance.

This full-time role coordinates client service, accounts receivable, and facilities while building a collaborative culture across departments. Applicants should bring strong communication, organizational skills, and a proven staff-development track record.

Qualifications

• 2-4 years of previous management or leadership experience in a veterinary hospital, healthcare, hospitality, or similar service-focused environment.
• Experience managing Client Service or other customer-facing teams preferred.
• Experience with accounts receivable, collections, or financial processes preferred.
• Strong organizational and communication skills.
• Comfortable working independently and taking ownership of problems.
• Strong problem-solving skills and ability to develop practical solutions.
• Ability to manage competing priorities in a fast-paced environment.
• Strong interpersonal skills and ability to build relationships across clinical and non-clinical teams.
• Comfortable having difficult conversations and holding employees accountable.
• Experience with ezyVet or other veterinary practice-management software preferred.

Responsibilities

• Oversee Client Service and other assigned non-clinical departments.
• Set clear expectations for teamwork, communication, professionalism, and performance.
• Coach and develop supervisors and team members.
• Build a positive, accountable, and collaborative culture.
• Address employee concerns, performance issues, attendance, and conflict in a timely manner.
• Build strong working relationships between clinical and non-clinical teams.

Job description

Mission Veterinary Emergency Services (MVES) in Mission, Kansas seeks a Veterinary Services Manager to lead non-clinical teams and partner with hospital leadership to elevate client experience and operational performance.

This full-time role coordinates client service, accounts receivable, and facilities while building a collaborative culture across departments. Applicants should bring strong communication, organizational skills, and a proven staff-development track record.