Veterinary Relations Manager - Account Manager

Pet Meadow; Lakeland (FL); On-site; USD 61,000 - 75,000; Full time

Job summary

Pet Meadow in Lakeland, FL is seeking a Veterinary Relations Manager - Account Manager to build and sustain partnerships with veterinary clinics. You’ll plan weekly territory routes, conduct in-person check-ins, monitor supplies, and ensure clinics feel supported.

You’ll lead Lunch Learns, educate staff on Pet Meadow services, guide staff through the client portal, and serve as the primary contact between clinics and the company, traveling about 70% of the time to visit partners.

Qualifications

• Experience in account management, outside sales, or client relations.
• Outgoing, approachable personality with strong people skills.
• Problem-solver with a solutions mindset and proactive attitude.
• Excellent organization to manage multiple clinics and routes.
• Comfort presenting to groups and leading trainings (Lunch learns).
• Willingness to travel about 70% within the territory.

Responsibilities

• Plan and execute weekly territory routes visiting clinics efficiently.
• Conduct in-person check-ins with practice staff and leaders.
• Monitor clinic supplies and freezer inventory during visits.
• Lead Lunch Learns and staff education sessions on services.
• Serve as primary contact, log issues, and coordinate resolutions.
• Maintain ongoing communication with clinic partners between visits.

Skills

Account management

Outside sales

Client relations

CRM tools

Public speaking

Travel ~70%

Organizational skills

Tools

CRM software

Microsoft Office

Job description

Veterinary Relations Manager - Account Manager

About Pet Meadow

Pet Meadow provides compassionate aftercare for pets, helping families navigate one of life's hardest moments with care, dignity, and transparency. With over 25 years of experience and a strong ethical foundation, we're expanding our reach and building a team of relationship-driven professionals to support our growth. This role is ideal for someone who thrives on being out in the field, building genuine connections with veterinary teams, and ensuring every clinic partner feels supported, valued, and set up for success.

What You'll Do

Account Management & Clinic Visits

• Plan and execute weekly territory routes, visiting veterinary clinics in a logical and efficient sequence.
• Conduct regular in-person check-ins with practice managers and team leads - catching up on staff needs, recognizing wins, and proactively identifying areas for improvement.
• Monitor clinic supplies and freezer inventory during each visit to ensure partners are fully equipped.

Lunch Learns & Staff Education

• Lead engaging, upbeat lunch-and-learn sessions at clinic locations -introducing Pet Meadow to new staff or providing refresher training for existing teams.
• Cover who we are, what we do, and the full range of cremation services we offer.
• Walk staff through the client portal, answer questions, and create a welcoming, fun environment that reinforces the partnership.

Relationship Maintenance & Communication

• Conduct regular phone and email check-ins with clinic contacts between visits to stay connected and address any emerging needs.
• Serve as a consistent, friendly presence that clinic teams can rely on.
• When issues are raised by a clinic, serve as the first point of contact - listen, document, and promptly loop in the appropriate site manager to discuss and resolve.
• Follow through on resolutions to ensure the clinic feels heard and supported.

What You Bring

• Experience in account management, outside sales, client relations, or a similar field-based role.
• Outgoing, approachable personality with genuine people skills - you light up a room and make people feel at ease.
• A problem-solver and solution-focused mindset; you don't just identify issues, you help fix them.
• Strong organizational skills to manage a multi-clinic territory and plan efficient weekly routes.
• Comfortable presenting to small groups in an upbeat, engaging way (lunch learns, staff trainings).
• Patient, flexible, and able to adapt to the pace and culture of different clinic environments.
• Comfort using CRM tools to log visits, track activity, and manage follow-ups.
• Willingness to travel approximately 70% of the time within your assigned territory.
• A genuine passion for pets and the people who care for them.

Why You'll Love Working Here

• Make a meaningful impact by supporting the veterinary partners who trust Pet Meadow during their clients' most difficult moments.
• Own your territory and see the direct results of your relationship-building efforts.
• Work with a mission-driven team that values integrity, compassion, and accountability.
• Grow with us as Pet Meadow continues to expand into new markets.
• Enjoy competitive compensation, benefits, and mileage/travel support for your field-based role.

The pay range for this role is:

68,000 - 68,000 USD per year (Lakeland, Florida)