Veterinary Referral Coordinator-Surgery

Careerwebsite; Lynnwood (WA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health insurance

Pet perks

401k

CE courses

Job summary

The Surgery Referral Coordinator at Veterinary Specialty Center Seattle in Lynnwood, WA will help manage the day-to-day flow of the surgery department. You will liaise between the surgical team and clients, ensuring clear communication and efficient case management for pets undergoing surgery.

We value empathy, exceptional client service, and teamwork as you support doctors, coordinate records and discharge instructions, discuss treatment plans, and help ensure smooth patient transitions within

Qualifications

• Two+ years in veterinary field preferred (client service or veterinary assistant).
• Know services the practice provides and species treated.
• Ability to follow hospital policies and OSHA standards.
• Demonstrate empathy toward clients and compassionate animal care.
• Excellent interpersonal communication skills.

Responsibilities

• Support surgeon and Surgery team and manage case flow.
• Create and submit diagnostic requests for the doctor.
• Monitor diagnostic results and ensure review in Ezyvet.
• Create estimates upon request by doctor or team.
• Coordinate with shelters and rescue organizations.
• Discharge patients with medications, instructions and items.

Skills

Veterinary experience

Client service

Empathy

Communication

Tools

Ezyvet

Job description

Veterinary Referral Coordinator-Surgery

Veterinary Specialty Center Seattle

Lynnwood, WA

Full-time: Monday - Thursday 8a-6:30p

Who we are

The Veterinary Specialty Center of Seattle (VSCS) is a 24-hour Emergency and Critical Care and Specialty hospital. We offer a collaborative approach to veterinary medicine. We support Emergency and Critical Care, Neurology, Surgery, Internal Medicine, Cardiology, Oncology and Radiology, all in one hospital. We pride ourselves on providing compassionate medical care and exceptional client service.

We are a diverse group of assistants, licensed veterinarian technicians and doctors ranging from residents in training to board certified. We are committed to providing excellent care for our patients and clients and find this is best accomplished in an environment where we foster learning, function as a team while still encouraging autonomy and accountability and make sure to laugh at least a little bit every day.

Job Summary

The Surgery Referral Coordinator assists with the day-to-day coordination and flow of the surgery departments. The Surgery Coordinator will act as a liaison between the surgery teams and the clients whose pets are being treated at the hospital. The coordinator will help provide communication to clients to keep them informed and provide support to the surgery doctors for the purpose of making case flow as efficient as possible. The Surgery Coordinator directly reports to the Client Service Manager and may receive directions from the Hospital Staff Manager, Hospital Administrator, Medical Director, and the emergency and critical care veterinarians.

Primary Responsibilities

• Surgeon and Surgery team support
• Create and submit diagnostic requests for the doctor.
• Monitor the diagnostic tab in Ezyvet to ensure all diagnostic results return and are reviewed.
• Create estimates upon request by doctor or team
• Obtain rDVM records upon request by doctor and ensure records are attached to patient’s medical record.
• Communicate with nurses on patient status, discharge information, and any other pertinent information.
• Monitors surgery flow and communicates with clients
• Facilitate patient visits.
• Verify and/or witness client’s statements regarding procedures, including euthanasia.
• Cross reference and double check charges for procedures, diagnostics, and hospitalization for inpatients and outpatients to ensure accurate invoicing.
• Discharge responsibilities:
• Prepare surgery patients for discharge. This includes ensuring medications are filled, gathering food samples and other items being sent home, and gathering patient personal items.
• Prior to patient discharge, verify that all catheters have been removed from the patient and that the patient is clean.
• Review discharge instructions with the client. This includes reviewing the care and monitoring instructions, medications, and recheck recommendations.
• Fill medications if needed.
• Must have a medical clerk’s license (not a job requirement for starting the position) or be an LVT.
• Call in prescriptions to a pharmacy for patients upon doctor request.
• Coordinate with shelters and rescue organizations
• Other duties assigned as needed.

Client Relations

• Contact clients from recent visits to obtain patient updates upon request by doctor.
• Obtain patient information from surgery clients upon request by a doctor.
• Answer client calls, as well as check messages and return client calls for the surgery department.
• Discuss financial estimates with clients, including facilitating communication between doctor and client regarding adjustments to treatment plan and financial implications.
• Provide daily financial updates to clients
• Take deposits as needed.
• Reviews paperwork with clients for procedures, such as euthanasia consent or anesthesia permission form.
• Enter communication notes in patient files of all relevant phone or in-person conversations with clients, especially when notifying of lab results.
• Other duties assigned as needed.

Additional Duties

• Follows hospital policies including safety guidelines regarding radiographs, controlled drugs, and animal handling.
• Follows OSHA guidelines concerning safety and handling of hazardous materials.
• Attend all staff and department meetings as requested.

Job Qualifications

• Experience in the veterinary field for two or more years highly preferred-client service and/or veterinary assistant
• Know the range of services the practice provides and the species it treats
• Ability to follow OSHA standards and hospital policies
• Know standard medical and business abbreviations
• Demonstrate ability to show empathy toward clients and treat animals with respect and compassion
• Excellent interpersonal communication skills

Benefits - our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Competitive compensation-$23-28/hr-Thrive reviews performance and compensation as part of its approach to recognizing contributions and supporting competitive growth
• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k program
• Continuing education and development support through our library of free CE courses and 3 days PTO to complete

Compensation is negotiable based on credentials and experience with an hourly pay rate starting at $23-28 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.