Veterinary Receptionist - Day Shift

Marsveterinary; New York, Northern (NY, KY); Hybrid; USD 45,000 - 61,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

PTO

Parental leave

CE allowance

Training access

Licensure support

Disability coverage

Mental health support

Therapy sessions

Pet insurance

Associate discounts

Scrub allowance

Referral bonuses

Job summary

BluePearl Pet Hospital in Queens, NY is seeking a compassionate Veterinary Receptionist to join our team. This role is the first point of contact for clients and requires calm, caring interactions in emotionally challenging situations.

Schedule: Sun-Wed, 8am-6pm. Pay: $21.50 - $29.50 per hour plus competitive shift differentials for nights and weekends. We offer professional development and a collaborative work environment.

Responsibilities

• Greet each client warmly and professionally upon entry.
• Maintain a friendly, approachable demeanor and clear communication.
• Listen attentively to clients and address concerns with empathy.
• Communicate information clearly in person and over the phone.
• Assess client needs and pet condition on arrival, and triage emergencies as needed.
• Schedule management and appointment confirmations with accurate pet care guidance.
• Provide emotional support and resources to grieving clients.
• Serve as liaison with service agencies regarding pet remains.

Job description

BluePearl Pet Hospital in Queens, NY is seeking a compassionate, organized, and motivated Veterinary Receptionist to join our team!

Schedule: Sun-Wed, 8am-6pm

Pay: $21.50 - $29.50 + competitive shift differentials

This pay band is dependent on experience and advancement through our competency assessment tool.

We also offer competitive shift differential pay for eligible hours worked for nights and weekends. Shift differentials are based on a 4-hour minimum. For example:

• Mon – Fri: 6pm to 8am = $4.50 Shift Differential


• Sat & Sun: 8am to 6pm = $4.50 Shift Differential


• Sat & Sun: 6pm to 8am = $8.00 Shift Differential

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Duties of a Veterinary Receptionist:

• Greet each individual with warm, professional acknowledgement and friendly eye contact whenever the hospital entry door opens.


• Maintain a friendly smile, confident eye contact, and an approachable demeanor.


• Listen compassionately and attentively to clients and their concerns.


• Communicate clearly, calmly, and at an appropriate pace, both in person and over the telephone, ensuring information is easily understood.


• Immediately assess each client’s needs upon arrival, as well as the pet’s general condition.


• Determine whether an emergency arrival requires a “stat” response or is considered a standard emergency.


• Respond to non-patient calls and visitors and connect them with the appropriate team member.


• Confirm all appointments in advance and ensure clients receive accurate information regarding appointment preparation and pet care requirements.


• Provide emotional support and appropriate resource materials to grieving clients in a compassionate and discreet manner.


• Serve as a liaison between clients and service agencies during the handling of pet remains, ensuring the process is complete, accurate, and compassionate.

Why BluePearl?

We offer advanced medicine, ongoing professional development, and pathways for growth. Work alongside passionate specialists and emergency teams, access leading‑edge resources, and be part of a culture that prioritizes collaboration, learning, and exceptional patient care every day.

We also offer:

• Comprehensive medical, dental, vision, 401(k), PTO, paid parental leave, + more.


• Annual CE allowance, free training, and access to 2,000+ medical journals.


• Licensure, VTNE, and VTS support.


• Company‑paid disability coverage.


• Mental health support, including 12 free therapy sessions annually.


• Pet insurance, associate discounts, scrub allowance, and referral bonuses.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment‑based green card.