Veterinary Receptionist - Portland, OR

Rosecityvet

Portland (OR)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Benefits offered by this job

401(k) matching

Health Insurance

Paid Time Off

Flexible Spending Account

Job summary

A veterinary clinic in Portland seeks a compassionate Veterinary Receptionist to join their front desk team. This full-time role involves greeting clients, managing appointments, and providing exceptional customer service. Ideal candidates will have a love for animals, strong communication skills, and the ability to handle a high-volume call environment. The practice emphasizes a supportive and fun workplace culture. This position offers flexible compensation and a range of benefits including health insurance and 401(k) matching.

Qualifications

Customer service background preferred, love for animals essential.
Confidence in managing multiple priorities and situations.

Responsibilities

Greet clients and patients with warmth and professionalism.
Answer phones and manage a multi-doctor calendar.
Handle client concerns empathetically and professionally.

Skills

Compassionate communication skills

Strong customer service skills

Ability to handle high call volume

Job description

Rose City Veterinary Hospital is Hiring!

Role: Veterinary Receptionist
Status: Full-time
Salary: Negotiable and based on experience
Schedule: 4 x 10-hour shifts

Rose City Veterinary Hospital is the oldest operating veterinary hospital in Portland. We pride ourselves in modern medicine, with old-fashioned love. We strive to cultivate a supportive, fun environment that encourages camaraderie and opportunities to learn and grow.

We are looking to add a full-time Client Care Representative to complete our front desk team. Our Veterinary Receptionists are the face of our practice. This role plays an important part in our community reputation and in supporting our clients and patients by providing exceptional customer service.

This is a full-time position with a four-day/week schedule, and Saturday shifts will be required. A love of animals and a customer service background are a great fit for this position. Knowledge of veterinary medicine is a plus but not required. We are willing to train the right person.

This is a great opportunity to join an outstanding practice and start or build your career in the veterinary field!

Why You’ll Love It Here

A supportive team that genuinely helps each other
A workplace where being yourself isn’t just allowed—it’s encouraged
Opportunities to expand your skillset and take on more (if you want it)
High standards of care with a team that’s proud of the medicine we practice

What You’ll Bring

Confidence in handling high call volume and juggling competing priorities
Compassionate communication skills, especially in sensitive or emotional situations
A warm, confident communication style and passion for helping clients and pets
Ability to collaborate closely with doctors and technicians to support patient care
Strong customer service skills with a focus on building long-term client relationships

What You’ll Do

Greet clients and patients with warmth and professionalism
Answer phones, route calls appropriately, and respond to voicemails promptly
Schedule appointments and manage a multi-doctor calendar efficiently
Manage medical record requests, reminders, and basic administrative tasks
Handle client concerns with empathy and professionalism, escalating when needed
Make outbound calls/texts/emails to confirm appointments and follow up on care

What's In It For You

A positive clinic culture that values you as a person
Mentoring and support for all team members
4-day work weeks
No nights, on-call shifts, or holiday hours
A working environment that inspires our team members to thrive in their positions.
Occasional coffee runs, bagels, and meals on us

Benefits You Can’t Beat

A flexible approach to compensation that will reflect your skillset and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Health Insurance, including medical, dental, and vision (full-time only)
Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Quarterly Team Rewards Bonus Program
Continuing education allowance
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program

Think you're the person we’re looking for? Come join our team and make a difference in the lives of pets and their owners!!

Diversity, equity, inclusion, and belonging are core values at Rose City Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.