Veterinary Receptionist - Jacksonville, FL

Miramaranimalhospital; Jacksonville (FL); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Tuition support

Continuing education allowance

Uniform allowance

Employee pet discounts

Six paid holidays

Résumé du poste

Miramar Animal Hospital is seeking an experienced Veterinary Receptionist in Jacksonville, FL. You will be the friendly first contact for clients and their pets, handling check-in/out, scheduling, and basic billing in a fast-paced clinic.

The role emphasizes exceptional client service, teamwork with veterinarians and technicians, and a flexible 4-day schedule with rotating Saturday half-days. Benefits include health and retirement options, CE opportunities, and pet discounts.

Qualifications

• Experience in a customer service role is required; veterinary receptionist experience preferred.
• Strong communication and interpersonal skills, in person, on the phone, and in writing.
• Ability to multitask in a fast-paced environment.

Responsabilités

• Greet clients and patients warmly and provide outstanding customer service from check-in to check-out.
• Answer calls, texts, and emails and address client questions promptly and professionally.
• Schedule appointments and manage daily appointment flow to keep the clinic on track.
• Process payments and reviews invoices and estimates with clients; handle billing questions.
• Update client and patient records accurately and send reminders for appointments and vaccines.
• Handle prescription refill and pet food requests and route to the medical team.
• Collaborate with veterinarians and technicians to keep operations smooth.
• Support clients with compassion during stressful moments, including end-of-life visits.
• Maintain a clean, organized reception area.

Connaissances

Customer service

Veterinary receptionist

Communication

Multitasking

Formation

High school diploma or equivalent

Outils

Practice management software

Description du poste

Veterinary Receptionist - Jacksonville, FL

Miramar Animal Hospital is Hiring an Experienced Veterinary Receptionist!

Role: Experienced Veterinary Receptionist

Status: Full-Time

Salary: Negotiable and based on experience

Schedule: 4-day work weeks with rotating half-day Saturday shifts

Experience: Previous customer service experience required; veterinary experience preferred

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Are you the friendly voice and welcoming smile that turns a nervous pet parent’s visit into a great experience?

Miramar Animal Hospital is looking for an experienced Veterinary Receptionist who’s passionate about animals and loves delivering exceptional customer service. As the first point of contact for our clients and their beloved pets, you’ll set the tone for every visit, from the first phone call to the final goodbye at checkout.

We’re a team that works closely together, and our Veterinary Receptionist is at the heart of it. You’ll partner with our veterinarians and veterinary technicians to keep the day running smoothly, so every client feels cared for, and every pet gets the attention they deserve.

Why You’ll Love It Here

• Be the face of the Miramar family and make a real difference for pets and their people every day


• Work hand in hand with veterinarians and veterinary technicians who value a strong front desk


• Alternating Saturdays, so no one carries every weekend


• Professional development opportunities and a continuing education allowance to help you grow your career as a Veterinary Receptionist


• Employee pet perks, including free or discounted lab work and discounts on services, products, and pet food


• Quarterly team bonuses that celebrate what we accomplish together

What You’ll Do

• Greet clients and patients warmly, and provide outstanding customer service from check-in to check-out


• Answer phone calls, texts, and emails, and address client questions and concerns promptly and professionally


• Schedule appointments and manage the daily appointment flow to keep the clinic on track


• Process payments, review invoices and estimates with clients, and answer billing questions clearly


• Update client and patient records accurately, and send appointment and vaccine reminders


• Handle prescription refill and pet food requests, take messages, and route them to the medical team


• Collaborate with veterinarians and veterinary technicians to keep clinic operations running smoothly


• Support clients with compassion during stressful or emotional moments, including end-of-life visits


• Maintain a clean, organized, and welcoming reception area

What You’ll Bring

• Previous experience in a customer service role; veterinary receptionist or client care experience is preferred


• Strong communication and interpersonal skills, in person, on the phone, and in writing


• The ability to multitask and stay organized in a fast-paced environment


• Strong attention to detail and accuracy with records and payments


• Comfort with computers and office management systems; experience with veterinary practice management software is a plus


• A compassionate, patient approach with clients and their pets


• A passion for animal care and client service


• Availability for evening shifts and alternating Saturdays

Benefits You Can’t Beat

• A flexible approach to compensation that reflects your skill set and future performance


• 401(k) matching & Roth Retirement Savings Plan


• Flexible Spending Account (full-time only)


• 529 Savings Plan


• Tuition Support Program


• Health insurance, including medical, dental, and vision (full-time only)


• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)


• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.


• Sick Time / Paid Time Off


• Free or discounted lab work for all employee pets


• Pet discounts on services and products


• Quarterly Team Rewards Bonus Program


• Continuing education allowance


• Six paid holidays (full-time only)


• Employee Assistance Program


• Employee discount program

Join Our Team!

Diversity, equity, and inclusion are core values of Miramar Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off


• Paid Holidays

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth


• CE Allowance and opportunities


• Tuition Assistance Program


• Lend a Hand Program – increased pay to help a sister hospital


• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance


• Optional Life Insurance, Disability, and Accidental Insurance


• EAP with counseling and mental health benefits


• DVM Professional Liability Insurance fully covered


• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution


• Health Savings Account


• Flexible Spending Account


• EAP with Financial & Legal Advice/Services


• Tuition Assistance Program


• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off


• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth


• CE Allowance and opportunities


• Tuition Assistance Program


• Lend a Hand Program – increased pay to help a sister hospital


• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance


• Optional Life Insurance, Disability, and Accidental Insurance


• EAP with counseling and mental health benefits


• DVM Professional Liability Insurance fully covered


• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution


• Health Savings Account


• Flexible Spending Account


• EAP with Financial & Legal Advice/Services


• Tuition Assistance Program


• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.