Veterinary Receptionist — Front Desk with Growth

Veterinary Practice Partners; Kennewick (WA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Professional development

Job summary

Horse Heaven Hills Pet Urgent Care & Veterinary Center is seeking a full-time front-desk receptionist to be the first contact for veterinary clients. We value clear communication, a fast-paced, courteous environment, and a passion for animal care.

The role supports patients and clients with scheduling, payments, and inquiries while contributing to a positive client experience. Competitive benefits and professional development are offered.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Job description

Horse Heaven Hills Pet Urgent Care & Veterinary Center is seeking a full-time front-desk receptionist to be the first contact for veterinary clients. We value clear communication, a fast-paced, courteous environment, and a passion for animal care.

The role supports patients and clients with scheduling, payments, and inquiries while contributing to a positive client experience. Competitive benefits and professional development are offered.