Veterinary Receptionist

Horse Heaven Hills Pet Urgent Care & Veterinary Center; Kennewick (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Horse Heaven Hills Pet Urgent Care & Veterinary Center in Kennewick is seeking a full-time front-desk receptionist. This role serves as the first point of contact for clients, requiring excellent communication skills and a passion for animal care.

The receptionist will manage appointment sign-ins, process payments, and maintain a welcoming environment. Ideal candidates have previous veterinary reception experience or medical office assistance, strong organizational skills, and a professional demeanor.

We offer a comprehensive benefits package, paid time off, and opportunities for career advancement.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, and complete the appointment sign-in process.
• Ensure accurate service and product sales accounting.
• Answer client calls for appointments and inquiries.

Skills

Customer service

Multitasking

Organizational skills

Job description

Horse Heaven Hills Pet Urgent Care & Veterinary Center is hiring a full‑time front‑desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast‑paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full‑time employees

Schedule

Hours vary. 30‑40 hours per week. Monday‑Saturday 7:15 am‑11:30 pm; Sunday 7:30 am‑7:30 pm. 10‑hour shifts.

Key Responsibilities

• Greet clients and their pets, complete the appointment sign‑in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow‑ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Horse Heaven Hills

At Horse Heaven Hills, we go beyond standard care to create a welcoming environment where pets receive expert attention when they need it most. By fostering trust, embracing innovation, and prioritizing service with compassion, we deliver exceptional veterinary care with empathy, integrity, and an unwavering dedication to pet well‑being.

Career Advancement Opportunities

We offer career advancement opportunities with clearly defined growth paths from entry‑level to senior leadership roles.

Horse Heaven Hills Pet Urgent Care and Veterinary Center is an equal opportunity employer.