Veterinary Receptionist / Customer Service Representative

Western Veterinary Partners; Mebane (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k with company match

Paid time off

Job summary

Mebane Veterinary Hospital is recruiting a Veterinary Receptionist to be the friendly face of the clinic, greeting clients and assisting with appointments in a fast-paced setting. You will manage daily patient flow, answer calls, and process transactions while delivering compassionate service to pets and their people.

The ideal candidate has at least 1 year of customer service or front-desk experience, with veterinary exposure preferred.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience is required.
• Proficiency in managing a multi-phone line system while assisting in-person clients.
• Experience with veterinary practice management software, especially Ezyvet, preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and support clients with service information.

Skills

Customer service

Front desk experience

Phone multitasking

Communication

Team collaboration

Tools

Ezyvet

Job description

Veterinary Receptionist / Customer Service Representative

Mebane, NC

Mebane Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

We're looking for a smart, happy, dependable, outgoing, and engaging team member who genuinely enjoys interacting with pets AND their people. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where no two days look exactly the same.

Schedule and compensation:

• Compensation: $15 - 18 per hour, for each hour worked
• Schedule: This is afull-time position, with a 5 x 8 schedule, Monday–Friday, 7:30 AM–5:00 PM. No weekends and no on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience isrequired
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Ezyvet,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Mebane Veterinary Hospital?

At Mebane Veterinary Hospital, our 3-doctor team delivers exceptional medicine through a balance of advanced care and genuine compassion. We serve a loyal and diverse clientele in the heart of North Carolina's Piedmont region — a growing, affordable community positioned between Raleigh-Durham and the Triad, with easy access to great outdoor recreation, a thriving food scene, and some of the best universities in the country just 30–45 minutes away. It's a genuinely great place to live and work.

We're proud of our tight-knit, efficient, and collaborative environment where everyone pitches in, leadership is approachable, and your contributions are genuinely valued. With no weekends and no on-call hours, we prioritize quality of life just as much as quality medicine — making Mebane a place where you can build a career you truly love.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$15 - $18 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.