Veterinary Receptionist/Customer Service Representative

Western Veterinary Partners; Grand Blanc (MI); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health package

Life insurance

EAP

401k

Paid time off

Job summary

Cross Veterinary Clinic in Grand Blanc, MI seeks an outgoing Veterinary Receptionist / Client Service Representative to welcome clients, book appointments, handle phones, and process transactions. This fast-paced role rewards friendly, organized team players who can manage schedules and patient flow.

Experience with veterinary software desired (ClienTrax). Part-time position with weekday availability; compensation $16–$18 per hour, with benefits as outlined.

Qualifications

• 3+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-related front-desk experience preferred.
• Proficiency in managing a multi-phone line system and assisting in-person clients.

Responsibilities

• Manage appointments and daily patient flow.
• Answer multi-line phones and in-person client interactions.
• Process transactions and maintain financial records.
• Provide compassionate, professional service to clients during routine and emotional situations.

Skills

Customer service

Front desk

Multi-line phones

ClienTrax experience

Tools

ClienTrax

Job description

Veterinary Receptionist/Customer Service Representative

Grand Blanc, MI

Cross Veterinary Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 16-18 per hour, for each hour worked
• This is a part-time position, with availability needed Monday-Friday . No weekends!

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially ClienTrax, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Cross?

\"Keeping pets healthy and people happy\" has been our office motto since we opened in 1997! With a focus on preventative care, our 4-doctor clinic offers a range of services including routine check-ups, vaccinations, and advanced diagnostic procedures, including laser surgery, dentistry, and ultrasound. Our experienced team prides itself on providing personalized attention and creating a welcoming environment for pets and their families. We strive to keep up to date on the ever-changing knowledge and technology in veterinary medicine, and value continuing education for our team. If you are interested in practicing a high-standard of medicine in a colorful and upbeat work environment,

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.