Veterinary Receptionist / Customer Service Representative

Edmonds Westgate Veterinary Hospital; Edmonds (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Edmonds-Westgate Veterinary Hospital in Edmonds, WA is seeking an outgoing Veterinary Receptionist/Client Service Representative to be the welcoming face of our hospital. You will manage appointments, patient flow, phones, and everyday client interactions with compassionate service.

The role requires 2+ years in a customer service or front desk setting, with veterinary experience preferred. A friendly, organized team player who can handle busy periods is ideal.

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role is preferred.
• Experience in a veterinary receptionist or healthcare front desk is beneficial.

Responsibilities

• Greet clients and coordinate check-in/check-out processes.
• Manage a multi-line phone system and assist in-person clients.
• Schedule appointments and coordinate calendars.
• Process payments and maintain basic financial records.
• Provide compassionate, professional service during routine and emotional situations.

Skills

Customer service excellence

Phone system management

Communication (verbal & written)

Team collaboration

Calendar scheduling

Payment processing

Tools

POS systems

Front desk software

Job description

Veterinary Receptionist / Customer Service Representative

Edmonds, WA

Edmonds-Westgate Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $21-25per hour, for each hour worked
• This is a flexible position, with a flexible schedule and availability needed 2 days a week and every other Saturday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

We are a busy, four-doctor practice committed to maintaining a strong work–life balance while delivering exceptional patient care. Our team values collaboration, inclusivity, and a positive workplace culture—we genuinely enjoy working together and strive to make our time at work both productive and engaging.

We are dedicated to lifelong learning and offer strong training and career development opportunities. Our practice emphasizes high-quality medicine, supported by modern equipment, and we actively encourage our doctors and technicians to stay current with industry advancements.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$21 - $25 USD

Edmonds Westgate Veterinary Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.