Veterinary Receptionist/Customer Service Representative

Western Veterinary Partners; Mukilteo (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental, vision coverage

Life insurance

Disability insurance

401k with company match

Paid time off

Employee Assistance Program (EAP)

Job summary

Mukilteo Veterinary Hospital is seeking a friendly Veterinary Receptionist/Client Service Representative to greet clients and manage daily patient flow in a fast-paced clinic environment.

You will handle scheduling, phones, and payments while delivering compassionate, professional service. This full-time role offers a competitive benefits package and opportunities to work with a dedicated veterinary team.

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficient in managing multi-line phone systems and in-person client interactions.
• Strong verbal and written communication; compassionate client service.

Responsibilities

• Welcome clients and patients, directing them to the right team members.
• Manage appointments and daily patient flow; coordinate calendars.
• Answer multi-line phones and assist in-person clients.
• Process transactions and maintain accurate financial records.
• Provide information about services and support clients during routine or sensitive visits.

Skills

Customer service

Reception

Phone system management

Verbal communication

Written communication

Scheduling

Payments processing

Team collaboration

Job description

Veterinary Receptionist/Customer Service Representative

Mukilteo, WA

Mukilteo Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $18-22per hour, for each hour worked
• This is a flexible position, with a flexible schedule and availability needed Tuesday- Saturday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

Mukilteo Veterinary Hospital has been serving Mukilteo dogs and cats since 1981. We proudly provide pets individualized care, from wellness exams and dental care to surgery, ultrasound, nutritional counseling, and more. Our growing, 6-doctor team is well equipped with excellent diagnostic tools, experienced assistants and LVTs, and a talented support staff. To learn more about our approach to pet care and meet our team, visit www.mukilteoveterinaryhospital.com.

We look forward to hearing from you!

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$18 - $22 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.