Veterinary Receptionist: Compassionate Client Care

Walnut Creek Veterinary Hospital, LLC; Walnut Creek (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401k retirement options

Life Insurance

Job summary

Walnut Creek Veterinary Hospital, LLC is seeking a friendly receptionist to join its Mission Pet Health-affiliated team in Walnut Creek, CA. You will manage calls, greet clients, handle records, and support care coordination to ensure smooth daily operations.

The role emphasizes compassionate service, clear communication, and multitasking in a fast-paced environment, with flexibility for weekends/holidays and opportunities for professional growth within a large network.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services for best pet care.
• Embody Compassion and Empathy: be a calming presence for clients, showing empathy and respect in every situation.

Skills

Customer service

Communication

Organization

Teamwork

Empathy

Tools

Veterinary software

Job description

Walnut Creek Veterinary Hospital, LLC is seeking a friendly receptionist to join its Mission Pet Health-affiliated team in Walnut Creek, CA. You will manage calls, greet clients, handle records, and support care coordination to ensure smooth daily operations.

The role emphasizes compassionate service, clear communication, and multitasking in a fast-paced environment, with flexibility for weekends/holidays and opportunities for professional growth within a large network.