Veterinary Receptionist / Client Service Representative

Animal Hospital Of East Davie; Winston-Salem (NC); On-site; USD 34,385,000 - 38,970,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Job summary

Animal Hospital of East Davie is seeking an outgoing Client Service Representative to be the welcoming face at our Advance, NC-based Davie Dog House. You will manage appointments, handle multi-line phones, and assist clients with information about services from wellness visits to boarding and grooming.

The role emphasizes compassionate service, organization, and teamwork in a busy pet-care environment. This is a full-time position with a predictable schedule and competitive benefits.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare front-desk experience preferred
• Experience with boarding and grooming facilities is preferred
• Proficiency in managing a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially Avimark, preferred
• Excellent verbal and written communication skills
• Ability to provide compassionate, professional service during routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records

Responsibilities

• Create exceptional client experiences and be the welcoming face of the facility
• Manage appointments and daily patient flow
• Handle multi-line phones and in-person interactions
• Process transactions and maintain financial records
• Provide information about services and care for routine wellness, urgent care, boarding and grooming

Skills

Customer service

Multi-line phone system

Scheduling appointments

Verbal and written communication

Cash handling

Compassionate service

Tools

Avimark

Job description

Veterinary Receptionist / Client Service Representative

Advance, NC

Animal Hospital of East Davie is seeking an outgoing Client Service Representative to serve as the welcoming face of our boarding and grooming facility!

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services — for everything from routine wellness visits to urgent care, boarding, and grooming through our Davie Dog House. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where clients know you by name and you genuinely love coming to work.

Schedule and compensation:

• Compensation: $15 - 17 per hour, for each hour worked
• Schedule: This is a full-time position with a set, predictable schedule — Monday, Tuesday, Wednesday, and Friday. Shifts rotate between 6 and 10 hours depending on the day, totaling approximately 30–32 hours per week. You'll always know when you're coming in, and you'll have Thursdays and weekends to recharge. No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Experience with boarding and grooming facilities is preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Animal Hospital of East Davie?

Animal Hospital of East Davie is a 3-doctor small animal and pocket pet practice in Advance, NC — founded in 2004 and built over 20 years into a full-service hospital offering general medicine, urgent care, soft tissue surgery, canine reproduction, dentistry, diagnostics, and full boarding and grooming through the Davie Dog House. Fear Free certified, well-equipped, and driven by a team that has been together for years and genuinely likes each other — this is the kind of clinic where clients know the staff by name and staff actually stay.

We're heading into our most exciting chapter yet: a brand-new 9,000 sq ft facility is breaking ground in 2026 right on our current property. It's the right time to join a practice that's growing with intention, in one of North Carolina's fastest-growing communities just outside Winston-Salem. Set schedules, time-and-a-half Saturdays, 50% insurance contribution, and a drama-free culture that takes as much pride in how we treat each other as how we treat our patients.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$15 - $17 USD

Animal Hospital of East Davie is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.