Urgent Care Veterinary Receptionist / Client Service Representative

Ohana Pet Hospital; Ventura (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Ohana Urgent Care in Ventura seeks an outgoing Client Service Representative to be the welcoming face of the hospital and provide exceptional client experiences. You will manage appointments, patient flow, and communications in a fast-paced, empathetic environment.

The role requires 1+ years in customer service or front-desk work, experience in veterinary reception preferred, and proficiency with Cornerstone software. Full-time with a 4x10 schedule, Tuesday–Friday.

Qualifications

• 1+ years in customer service/reception/front-desk role.
• Experience in veterinary reception or healthcare front desk preferred.
• Proficiency with multi-line phone systems while assisting in-person clients.
• Experience with veterinary practice management software (Cornerstone).

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and patient flow in a fast-paced setting.
• Answer multi-line phones and assist clients both in person and over the phone.
• Process payments and maintain accurate financial records.

Skills

Customer service

Multi-line phones

Verbal & written communication

Compassionate service

Team player

Attendance scheduling

Tools

Cornerstone

Job description

Urgent Care Veterinary Receptionist / Client Service Representative

Ventura, CA

Ohana Urgent Care is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced urgent care setting, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services — often during stressful, time-sensitive situations that require calm, clear communication and genuine empathy. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where urgency and compassion go hand in hand.

Schedule and compensation:

• Compensation: $20 - 23 per hour, for each hour worked
• Schedule: This is a full-time position, with a 4 x 10 schedule and availability needed Tuesday–Friday. No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Cornerstone,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Ohana Urgent Care?

Ohana Urgent Care in Ventura is a 1-doctor urgent care practice caring for dogs and cats. The hospital is designed around urgent and emergency care, giving veterinary professionals an opportunity to work with time-sensitive cases and provide focused patient support. The practice is part of the Ohana family of hospitals and emphasizes compassionate, personalized care and client education. For those who thrive in a faster-paced environment and enjoy making a real difference when clients need it most, this setting offers a focused and meaningful opportunity to contribute every single day. Ventura provides a relaxed coastal lifestyle with beaches, surfing, kayaking, hiking, local restaurants, arts, and a strong community feel.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$20 - $23 USD

Ohana Pet Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.