Veterinary Receptionist / Client Service Representative

Boulevard Animal Hospital; Raleigh (NC); On-site; USD 22,000 - 27,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Job summary

Boulevard Animal Hospital in Raleigh, NC seeks an outgoing Veterinary Receptionist / Client Service Representative to warmly welcome clients and manage daily front-desk operations. You will handle appointments, multi-line phones, and payments while delivering compassionate service.

The role emphasizes teamwork, organization, and the ability to provide clear information about services, with a schedule spanning Monday–Friday and occasional Saturday boarding duties. No Sundays.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in managing a multi-line phone system and assisting in-person clients
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Strong communication and compassionate service for routine and sensitive situations

Responsibilities

• Greet clients and serve as the welcoming face of the hospital
• Manage appointments and daily patient flow
• Handle multi-line phones and in-person interactions
• Process transactions and maintain accurate records
• Provide essential information about services to clients
• Collaborate with team to ensure smooth front-desk operations

Skills

Customer service

Phone etiquette

Scheduling

Payments processing

Team player

Tools

Avimark

Job description

Veterinary Receptionist / Client Service Representative

Boulevard Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Our reception team is close-knit, loyal, and rooted in long-standing relationships — with clients who have been coming here for decades and colleagues who genuinely look out for each other. If you’re someone who takes pride in being the steady, welcoming presence that sets the tone for every visit, you’ll fit right in here.

Schedule and compensation:

• Compensation: $16 - 19.50 per hour, for each hour worked
• Schedule: This is a full-time or part-time position withflexible scheduling options and availability needed Monday–Friday, between 7:30 AM and 6:00 PM. There is a rotating Saturday shift from 9:00 AM to 10:00 AM for boarding pick-up and drop-off. No Sundays and no on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Boulevard Animal Hospital?

Boulevard Animal Hospital is a 4-doctor small animal practice nestled in the heart of Raleigh, NC — a city consistently recognized as one of the fastest-growing and most livable in the United States. With a recently remodeled facility, digital dental radiography, and a full-service clinical menu including soft tissue surgery, dentistry, and comprehensive diagnostics, Boulevard offers the clinical depth of a well-established practice with the warmth of a true neighborhood clinic.

What sets Boulevard apart is its people. This is a team with genuine longevity — staff members who have been here for years — and the kind of close-knit culture where colleagues become lifelong friends. No weekends, a flexible Monday–Friday schedule, and a team that genuinely shows up for each other every day.

Located in Raleigh's vibrant West Boulevard corridor, with proximity to NC State University, Research Triangle amenities, and the best of North Carolina's outdoor recreation — Boulevard is a great place to build a career and an even better place to call home.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$16 - $19.50 USD

Boulevard AH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.