Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Milford (CT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k with company match

Paid time off

Job summary

Milford Animal Hospital is seeking a friendly Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and maintain smooth patient flow. You will handle phones, assist clients in person, process payments, and share information about services in a fast-paced team environment.

The role supports patients and families with compassionate service and requires strong organization, communication, and teamwork.

Qualifications

• 1+ year of experience in a veterinary hospital, ideally as a veterinary receptionist or client service representative.
• Proficiency with a multi‑phone line system and in‑person client support.
• Experience with veterinary practice management software, especially Cornerstone.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Experience scheduling appointments and coordinating calendars.

Responsibilities

• Manage appointments and daily patient flow.
• Handle multi‑line phone system and in‑person client interactions.
• Process transactions and payments accurately.
• Provide clients with information about services and treatments.

Skills

Multi-line phones

Vet software

Communication

Organization

Teamwork

Payment processing

Tools

Cornerstone

Job description

Veterinary Receptionist / Client Service Representative

Milford Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast‑paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi‑line phones and in‑person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail‑oriented, highly organized, and thrive in a team‑focused customer service environment.

Schedule and compensation:

• Compensation: $20.00 – $23.00 per hour, for each hour worked
• Schedule: This is a full‑time or part‑time position, with a 5/8 schedule and availability needed Monday–Saturday (primarily Monday–Friday with very occasional Saturdays).

Full‑time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part‑time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ year of experience in a veterinary hospital, ideally as a veterinary receptionist or client service representative required
• Proficiency in the following skills:
  • Ability to manage a multi‑phone line system while assisting in‑person clients
  • Experience working with veterinary practice management software, especially Cornerstone, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution‑oriented during busy periods

Why choose Milford Animal Hospital?

Milford Animal Hospital is a well‑established, 7‑doctor small animal practice that has served the Milford community for more than 75 years. Located in a beautiful coastal town along the Long Island Sound, we’re known for compassionate, high‑quality medicine, loyal clients, and a genuinely collaborative team culture.

You’ll join a friendly, forward‑thinking team with predictable hours and a strong emphasis on work‑life balance. Our doctors work closely together, support staff are trusted and empowered, and leadership is committed to strengthening communication, professional development, and collaboration across the hospital. With a wide range of services, an experienced team, and exciting goals for growth—all in a supportive, community‑oriented environment (plus an espresso machine to fuel your day)—Milford Animal Hospital is a place where you can truly settle in and grow.

This is a good‑faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$20 - $23 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.