Veterinary Receptionist (Care Coordinator) - Montecito Veterinary Center

MONTECITO VETERINARY CENTER; Santa Rosa (CA); On-site; USD 2,627,000 - 2,905,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k) plan

Pet discounts

Wellbeing support

CE stipends

Relief fund

Local hospital culture

Job summary

Montecito Veterinary Center in Santa Rosa, California is seeking a Veterinary Receptionist (Care Coordinator) to join a fast-paced hospital environment. This role focuses on delivering outstanding client service, managing scheduling, and supporting the care team.

You’ll handle front desk tasks, assist with basic client inquiries, and use our practice management software. The team emphasizes compassionate care and excellent patient services.

Qualifications

• Must be 18 years or older.
• Some veterinary reception experience required.
• Reception experience in fast-paced environments with high call volume is a plus.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in stressful situations.
• Manages lobby flow, schedules appointments, and addresses client concerns.
• Assists with medication pickups and inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.

Job description

Current Job Openings

Jobs Job Apply

Veterinary Receptionist (Care Coordinator) - Montecito Veterinary Center

PetVet Care Centers’ Montecito Veterinary Center is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

We care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

At Montecito Veterinary Center in Santa Rosa, California is a fast-paced, high-energy team that strongly values our employees and everything they do. Our hospital offers a supportive environment where every team member plays a vital role in delivering excellent patient care and client services. We strive for continuity of care and a care team with faces clients know and love.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position.
• Some veterinary reception experience required.

Preferred Skills (Nice To Have)

• Reception experience in fast-paced environments with high call volume.

Schedule: 4-5 days per week, Monday through Friday from 9AM-6PM

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range
$19.07—$21.09 USD

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

Why Consider Our Santa Rosa Hospital?

At Montecito Veterinary Center, our team members all share the same passion for making and keeping animals healthy.

Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.

We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.

• We invite you to explore your veterinary career options with Montecito Veterinary Center, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team.
• Montecito Veterinary Center Team

OUR CORE VALUES

• Integrity
• Local Leadership
• Compassion
• Excellence
• Personalized Relationships

Find more veterinary positions near you at PetVetCareers.com.