Veterinary Receptionist (Care Coordinator) - Montecito Pet Hospital

PetVet Care Centers; Santa Barbara (CA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support

Job summary

PetVet Care Centers in Santa Barbara, California is looking for a full-time Care Coordinator. This role involves managing lobby flow, providing exceptional customer service, and supporting administrative tasks. Qualifications include a high school diploma or GED and strong multitasking abilities. The position offers a pay range of $18—$20 per hour and benefits such as medical insurance and 401(k). Join a team that values culture and wellbeing in a pet-friendly environment.

Qualifications

• Knowledge of clerical procedures and ability to organize files and records.
• Flexibility in scheduling and ability to perform tasks such as lifting animals up to 50 pounds.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow and schedules appointments.
• Handles basic medical emergencies for pets and owners.

Skills

Excellent customer service skills

Strong multitasking skills

Accurate cash handling

Education

High school diploma or GED

Job description

PetVet Care Centers' Montecito Pet Hospital is currently seeking a Care Coordinator to join their team.

PetVet Care Centers is a quick walk to the beach with an incredible culture and unique clientele. The hospital has a team of people who love to help and show support to each other, providing a great place to fine‑tune skills and learn new ones.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, PetVet offers local autonomy with national support, career mobility and development opportunities, and a collaborative, inclusive environment where your wellbeing comes first.

Position Overview

• The Care Coordinator contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Key Responsibilities

• Provides excellent customer service in‑person, over the phone, and during high‑stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

Qualifications

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Flexibility in scheduling.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.

Schedule

• Full‑Time, Day Shift
• Monday through Friday from 8 AM to 5 PM

What We Offer

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$18—$20 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1,700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high‑quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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