Care Coordinator

Montecitopethospital; United States; On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support

CE stipends and career development resources

Grant Circle relief fund

Collaborative work environment

Job summary

Montecito Pet Hospital is seeking a Care Coordinator to provide exceptional customer service and support within the hospital. This full-time position involves managing lobby flow, assisting with medication pickups, and addressing customer inquiries. Ideal candidates should have a high school diploma, excellent customer skills, and the ability to multitask in a fast-paced environment. The position offers a range of benefits including medical insurance and a supportive workplace culture.

Qualifications

• Ability to organize files and records.
• Flexibility in scheduling.
• Ability to perform physical tasks such as standing, walking, climbing, and lifting animals.

Responsibilities

• Provides excellent customer service in-person and over the phone.
• Manages lobby flow and addresses concerns.
• Handles basic medical emergencies for pets and owners.

Skills

Excellent customer service skills

Strong multitasking skills

Accurate cash handling

Education

High school diploma or GED

Job description

PetVet Care Centers' Montecito Pet Hospital is currently seeking Care Coordinator to join their team!

Montecito Pet Hospital is a quick walk to the beach with an incredible culture and unique clientele. We have a team of people who love to help and show support to each other. A great place to fine tune skills and learn new ones.

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

The Care Coordinator contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high‑stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

Qualifications

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Flexibility in scheduling.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.

Schedule

• Full‑Time, Day Shift
• Monday through Friday from 8AM to 5PM

What We Offer

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range
$18 — $20 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high‑quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Why Consider Our Montecito Hospital?

At Montecito Pet Hospital, our team members all share the same passion for making and keeping animals healthy.

Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.

We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.

We invite you to explore your veterinary career options with Montecito Pet Hospital, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team.