Veterinary Receptionist (Care Coordinator)

PetVet Care Centers; Pleasant Hill (CA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support — Calm app

Job summary

PetVet Care Centers' Diablo View Veterinary Hospital in Pleasant Hill, CA is seeking a Veterinary Receptionist (Care Coordinator) to support a high-performing team. The role blends administrative tasks with exemplary client service within a canine and feline practice that emphasizes compassionate care.

The position offers daytime hours, a friendly work environment, and opportunities for growth. Training is available for the right candidate, with focus on excellent patient and client experiences.

Qualifications

• 18 years of age or older
• High school diploma or GED or equivalent
• Excellent customer service skills
• Preferably with veterinary receptionist experience, but not required
• Willing to train the right candidate

Responsibilities

• Provide excellent customer service in person, by phone, and in stressful situations.
• Manage lobby flow, address concerns, and schedule appointments.
• Assist with basic medical emergencies for pets and owners.
• Assist with medication pickups and inquiries, and provide service/product information.
• Input and manage data in practice management software, including billing.
• Support retail sales, weigh pets, process faxes, and maintain records.
• Balance cash drawer and complete end-of-day procedures.

Skills

Customer service

Calm under pressure

Scheduling appointments

Cash handling

Education

High School diploma or GED

Job description

PetVet Care Centers' Diablo View Veterinary Hospital is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Diablo View Veterinary Hospital in Pleasant Hill, CA is a canine and feline only practice. We handle our patients gently and provide excellent customer care. Our veterinarians love medicine and enjoy collaborating on cases with all of the staff. We practice advanced diagnostics and anesthesia care.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Excellent customer service skills, providing courteous and prompt assistance
• Preferably with experience, but not required
• Willing to train the right candidate

Preferred Skills (Nice to Have)

• 3 or more years of recent experience as a veterinary receptionist

Schedule

Monday - Friday (8AM-5PM and 9AM-6PM)

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$18.30 — $22.36 USD

At PetVet Care Centers, we’re committed to aCulture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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