Veterinary Receptionist — $1K Sign-On, Flexible Shifts

Veterinary Practice Partners; Virginia; On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and paid holidays

Employee discounts on veterinary care

Opportunities for professional develop

Continued learning

Job summary

Lakewood Animal Hospital is seeking a full-time Veterinary Receptionist to be the first point of contact for clients in Locust Grove, Virginia. The role supports front-desk operations to keep the hospital organized and running smoothly.

Candidate should have strong communication skills, professionalism, and the ability to handle a busy veterinary setting. Veterinary reception or related customer service experience is preferred; benefits are included.

Qualifications

• Reliable, professional, and team-oriented.
• Excellent verbal and written communication.
• Strong customer service with professional boundaries.
• Able to communicate by phone, email and in person.
• Calm, organized, and professional in busy situations.
• Attention to detail and ability to follow hospital protocols.
• Manage multiple tasks in a fast-paced environment.
• Learn veterinary terminology, medications, and basic concepts.
• Strong computer skills and comfortable with practice-management software.
• Respect confidentiality and accurate documentation.
• Enjoy working with both people and animals.
• Previous veterinary reception or related customer service experience is preferred.

Responsibilities

• Greeting clients and patients with a welcoming, professional experience.
• Answering a high volume of phone calls and assisting clients.
• Scheduling appointments based on patient needs and protocols.
• Checking clients in and out for appointments.
• Collecting payments and processing transactions accurately.
• Maintaining accurate client and patient information in the medical record.
• Managing emails, prescription requests, and other client communications.
• Communicating effectively with veterinarians, technicians, and staff.
• Obtaining and organizing medical records from other facilities.
• Providing clients with accurate information about policies, scheduling, and services.
• Recognizing urgent concerns and communicating them to the medical team.
• Maintaining an organized reception area and completing admin tasks.
• Handling sensitive interactions professionally and respectfully.
• Balancing priorities with accuracy and attention to detail.

Skills

Excellent communication

Customer service

Professional demeanor

Calm under pressure

Attention to detail

Multitasking

Learn veterinary terminology

Phone, email, in person

Computer skills

Tools

Practice-management software

Job description

Lakewood Animal Hospital is seeking a full-time Veterinary Receptionist to be the first point of contact for clients in Locust Grove, Virginia. The role supports front-desk operations to keep the hospital organized and running smoothly.

Candidate should have strong communication skills, professionalism, and the ability to handle a busy veterinary setting. Veterinary reception or related customer service experience is preferred; benefits are included.