Veterinary Receptionist

Socket.dev; White Oak (PA); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Professional development opportunities

Employee pet discount

Job summary

White Oak Veterinary Clinic in White Oak, PA is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. You will balance administrative accuracy with warmth across many interactions, including emotionally sensitive discussions.

Ideal candidates have 1+ year front desk experience, familiarity with Cornerstone or similar software, and strong customer service skills to handle high-volume client relations with composure.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Proficiency with veterinary practice management software; Cornerstone preferred.
• Strong customer service and communication under pressure.
• Ability to handle emotionally sensitive situations with professionalism.

Responsibilities

• Greet and check in clients and patients, verify/update medical records, confirm appointment details.
• Answer and manage a multi-line phone system, scheduling, refills, vaccination records, and hospital info.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information accurately and compassionately, including euthanasia scheduling and end-of-life discussions.
• Maintain accurate EMR and data entry in the PIMS system.
• Coordinate with veterinarians, technicians and staff to relay client messages and urgent cases.
• Keep reception area and waiting room clean and organized for a positive experience.

Skills

Customer service

Multiline phone management

Record keeping

Communication skills

Compassionate demeanor

Team coordination

Tools

Cornerstone

Job description

White Oak Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $16.00 - $17.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position averaging 35 - 36 hours per week. Hours vary based on a rotating schedule. The hospital is open Monday 8:30 AM – 7:00 PM; Tuesday–Thursday 8:30 AM – 5:00 PM; Friday 8:30 AM – 5:00 PM (extended to 7:00 PM during July and August); and Saturday 8:30 AM – 4:00 PM.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist
• Experience with veterinary practice management software; Cornerstone preferred
• Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About White Oak Veterinary Clinic

White Oak Veterinary Clinic is a full-service, state-of-the-art veterinary hospital treating dogs, cats, and exotic pets from the White Oak, PA community and surrounding area. Our professional and courteous staff provides the best possible veterinary care, surgical services, and pet dental care for our highly valued patients.

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