Veterinary Receptionist

Veterinary Practice Partners; Virginia (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Professional development

Job summary

Caring Hands Clarendon is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. The role blends administrative precision with genuine warmth to ensure a positive client experience in a clinical setting.

Qualified candidates will have at least 1 year of veterinary receptionist experience and familiarity with practice management software. This full-time position offers benefits and opportunities for professional development, with typical Monday–Friday

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software is preferred.
• Knowledge of veterinary medical terminology and vaccination protocols.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Strong customer service skills and ability to handle high-volume client relations.
• Excellent verbal and written communication, active listening, and conflict resolution.
• Comfortable handling animals of varying sizes and temperaments.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries about scheduling, refills, vaccination records, and general information.
• Process payments, post charges, and explain invoices during client checkout; schedule follow-ups.
• Communicate medical information, diagnoses, and care instructions compassionately, including end-of-life discussions.
• Maintain accurate electronic medical records and timely data entry in the PIMS/EMR system.
• Coordinate with veterinarians and staff to relay client communications and manage patient flow.
• Keep reception area and waiting room clean and welcoming.

Skills

Appointment scheduling

Multi-line phone management

Medical records management

Payment processing

Customer service

Verbal communication

Animal handling

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Veterinary Receptionist

Caring Hands Clarendon is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary

$18.00-$20.00 dependent on skills and experience

Schedule:

Monday- Friday 7:30AM-8AM, every other Saturday 8AM-4PM

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Caring Hands Clarendon

Caring Hands is a network of eight veterinary hospitals founded on a simple mission: creating a better world for animals and their people. We reimagine what a veterinary practice can be and how it should serve pets and their families. Trust is the foundation of everything we do, which is why we’ve designed the most open and transparent veterinary experience in the region. From open treatment areas and windows into surgical suites to our Open Door Policy, every detail is centered around you and your pet’s care.

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