Veterinary Receptionist

Powhatan Animal Hospital, LLC; United States; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k retirement options

Discounted veterinary care for pets

Teladoc access

Job summary

Powhatan Animal Hospital, LLC in Powhatan, VA, seeks a welcoming receptionist to be the director of first impressions, managing a multi-line phone system, greeting clients, and supporting smooth front-desk operations for small animal care.

You will coordinate appointments, maintain records, handle payments, and educate clients on preventive services while delivering compassionate customer service in a busy veterinary setting. Some weekends/holidays may be required.

Qualifications

• Customer service oriented with a friendly, professional demeanor.
• Excellent communication skills for greeting clients and conveying information clearly.
• Strong organizational skills to manage front-desk tasks and multitask in a busy practice.
• Flexible, team-oriented mindset with ability to work independently as needed.
• Experience with veterinary software is preferred; schedule includes some weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect compassionate care in every interaction.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: provide a calming, respectful presence for clients and pets.

Skills

Customer service

Communication

Organizational skills

Team player

Veterinary software

Tools

Veterinary software

Job description

At Powhatan Animal Hospital, we are committed to being a trusted partner in pet healthcare within the Powhatan, VA community. Since 1987, we have focused on delivering comprehensive veterinary and urgent care, building a reputation for kindness and professionalism that is reflected in our excellent 4.5-star Google rating. Our philosophy is simple: treat every patient as if they were our own. When you join our dedicated team, you are joining a practice built on history, stability, and community trust, offering you the ideal environment to focus on exceptional patient care.As a veterinary professional, we understand you are looking for a place where you can succeed and perform your best work. Our organization is committed to supporting every teammate’s career development, fostering a supportive environment that prioritizes learning and professional advancement. Veterinarians here have access to internal specialty consultation resources, ensuring robust diagnostic and treatment support. We also have programs designed to help all teammates achieve their individual career goals, whether that involves pursuing additional credentials or moving into leadership roles.You will practice a high level of small animal medicine focused on providing the best care we can in a manner that is convenient for our clients. We offer a full spectrum of services including Wellness and Prevention, Testing and Diagnostics, and Advanced Care. Furthermore, we are equipped to handle necessary Surgical Procedures and provide essential Urgent Care and Emergency services to the Powhatan community and the East-Central Virginia area. Our commitment to accessibility is demonstrated through our ability to offer Same Day Appointments and convenient Saturday hours.Located in Powhatan, VA, you will find yourself practicing in a welcoming community environment. This hospital serves the East-Central Virginia area, meaning you will interact with a diverse client base that highly values the quality of care delivered here. We are conveniently situated on Anderson Highway, making your commute simple and accessible, and positioning you right in the heart of a community where pets are truly considered family.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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