Veterinary Receptionist

Mission Pet Health; Sugar Hill (GA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Discounted veterinary care for your 4P

Online discount platform

Teladoc access

Job summary

Mission Pet Health is seeking a friendly receptionist at Sugar Hill Animal Hospital in Sugar Hill, GA. You will manage phone systems, greet clients, and help coordinate patient care in a modern facility offering advanced diagnostics and ultrasound.

The role supports pet wellness and a caring client experience. Join a supportive network prioritizing growth and mentorship, with opportunities for professional development and AVMA-accredited program eligibility for staff.

Qualifications

• Excellent customer service and a genuine love for animals.
• Strong communication skills with the ability to handle stressful situations.
• Good organizational skills and multitasking in a fast-paced environment.
• Collaborative team player who can work independently when needed.
• Experience with veterinary software is preferred; flexible schedule including some weekends/holidays.

Responsibilities

• Be the director of first impressions: manage a multi-line phone system, greet clients, and reflect compassionate care.
• Ensure seamless care coordination: maintain medical records, manage appointments, and handle financial transactions.
• Advocate for pet health by educating clients on preventative care and services.
• Provide a compassionate, empathetic presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organization

Team collaboration

Veterinary software experience

Tools

Veterinary software

Job description

Join Sugar Hill Animal Hospital, a dedicated small animal practice where quality medicine and compassionate care define our mission. We are proud to be AAHA Accredited, reflecting our unwavering commitment to the highest standards in veterinary care. This dedication is evident in the trust we have built within the community, shown by our excellent 4.6-star Google rating. We are looking for talented teammates ready to step into a supportive environment and do your best work every day. When you join our team, you become part of a larger supportive structure designed to help you achieve your professional goals. We believe in investing in our teammates, offering programs and resources aimed at career advancement, whether you seek to become a credentialed technician or move into leadership roles. Our goal is to ensure you have the educational opportunities and mentorship necessary to continually grow your skills and succeed professionally within the field. At Sugar Hill Animal Hospital, we focus intently on delivering advanced diagnostic and surgical capabilities. You will work within a modern facility equipped to handle complex cases, offering services including specialized Ultrasound and advanced Orthopedics. Furthermore, our clinical culture provides opportunities for consultation and collaboration, giving veterinarians access to internal specialty resources to ensure we are always exploring the best possible outcomes for our patients.

Sugar Hill, Georgia, offers an appealing suburban lifestyle just north of Atlanta. This area balances small-town community charm with easy access to metropolitan amenities, dining, and outdoor recreation. When your shift ends, you will find a welcoming, family-friendly environment and a wealth of local activities, making Sugar Hill an ideal location to build a rewarding career and enjoy your life outside of the practice.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.