Veterinary Receptionist

veterinarypracticepartners; Superior (WI); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Onboarding & mentorship

Professional development

Job summary

Superior Animal Hospital seeks a friendly Veterinary Receptionist to join our team. We welcome candidates with strong customer service from medical, urgent care, or hospitality backgrounds and a genuine affinity for animals.

Comprehensive onboarding will be provided. Responsibilities include greeting clients, managing a multi-line phone system, handling payments, scheduling, and keeping the front desk and records organized while delivering compassionate support in challenging situations.

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Proven customer service skills with strong verbal and written communication.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS.
• Strong organizational skills and attention to detail; ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office; able to learn new software and workflows.
• Reliable, punctual, and professional; able to work independently and as part of a team.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries.
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety or distress regarding their pet's health.
• Perform accurate data entry and maintain organized records in the practice management system per onboarding.
• Communicate effectively with clinical staff to relay messages and support daily operations.
• Maintain a clean, organized reception and waiting area.

Skills

Customer service

Verbal communication

Data entry

Scheduling software

POS / payment processing

Organizational skills

Team player

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Superior Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences - including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

Salary: $17 - $18 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule : This is a full-time position consisting of four 10-hour shifts per week, with one set day off each week. Monday through Thursday shifts are 7:30 AM-6:00 PM, and Friday shifts are 7:30 AM-5:00 PM. O ccasional Saturday shift from 9 am - 12 pm.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting
• Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About Superior Animal Hospital

We are an AAHA-accredited practice that has been voted "Best of the Best" Veterinary Clinic in the Twin Ports area. Our beautiful, well-equipped hospital has digital radiology, digital dental radiology, fully equipped laboratory, ultrasound, and therapy laser. Our doctors work as a team to highly utilize and develop our technicians and assistants. We emphasize a positive workplace culture with a strong commitment to providing the best care possible to the animals of our community.

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