Veterinary Receptionist

cara Veterinary

Seattle (WA)

On-site

USD 63,038,976 - 74,500,608

Full time

14 days+

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Benefits offered by this job

Medical, vision & dental insurance

401k + employer match

PTO & holidays

Job summary

Cara Veterinary in Seattle, WA is seeking a Veterinary Receptionist to warmly greet clients, manage calls, schedule appointments, and support the care team. You will handle medical records, payments, and client communications while upholding Cara’s core values and community focus.

The position offers training, advancement opportunities, and a positive team environment within a Cara Network hospital.

Qualifications

Demonstrable customer service skills.
Minimum 1 year of veterinary receptionist experience preferred.
Enjoys educating and connecting with people.
Communicates effectively.
Reliable and trustworthy.
Shows adaptability and resilience.
Interest in community outreach or marketing.

Responsibilities

Welcome clients with warmth and empathy at the front desk.
Answer phones promptly and triage calls for staff.
Schedule appointments and collect patient data.
Maintain medical records and manage correspondence.
Process payments and assist with CareCredit applications.
Keep reception area clean and organized.
Support technicians and veterinarians as needed.

Skills

Customer service

Receptionist experience

Communication

Reliability

Adaptability

Community outreach/marketing interest

Job description

Description

Veterinary Receptionist: Turn your love of animals and skill with people into a great career.

Fremont Animal Hospital is an established hospital in Seattle, WA and part of the Cara Network of Neighborhood Veterinary Practices. We’re well known for the dedicated care we give our community’s animal family members, and as one of Cara’s 10 member hospitals, we’re also known as an exceptional place to work.

In real world talk, that means you’ll get the training and support you need to do your job well. Plenty of opportunities to learn, grow, and advance. Acknowledgement and rewards for those who go the extra mile for our clients and their pets.

Excellent compensation & benefits including medical, dental, and vision
Clear expectations and a path to advancement

Our Offer

Highly competitive salary range of $22.00-$26.00 per hour
Medical, vision, & dental insurance
Employee Assistance Program
Paid Time Off (PTO), up to 80 hours + 10 hours for Personal Celebration Day
Up to 6 paid floating holidays per year
401k + 4% employer match
Employee pet care discount for up to four personal pets
Uniform allowance
Professional Development (CE) reimbursement, up to $500 each year
Incentive Bonus Program with potential quarterly earnings of up to $700
Veterinary Medical Clerk License application and renewal paid for
Regular reviews and feedback

Our Location

Fremont is where creativity, community, and individuality thrive. Known as the "Center of the Universe," it’s one of Seattle’s most iconic neighborhoods full of art, great food, unique shops, and people who genuinely care about one another. It’s a fantastic home for veterinary professionals who want to live in a place that celebrates authenticity.

What We’re Looking For

We want to provide clients and their pets with the kind of exceptional care and service they cannot get anywhere else—so it’s important that you’re as good with people as you are with pets. This means you should be someone who:

has demonstrable customer service skills
minimum 1 year of veterinary receptionist experience preferred
enjoys educating and connecting with people
communicates effectively
is reliable and trustworthy
shows adaptability and resilience
has an interest in community outreach or marketing

Is That You?

Cara Veterinary is an equal opportunity employer. We welcome and celebrate diversity and are committed to creating an inclusive environment for all team members.

_______________________

CARA VETERINARY CORE VALUE PILLARS

Put pets first.

Our first priority is always with the health, happiness, and comfort of our patients. We have designed the Cara experience with the animal perspective in mind. And our care advice is based only on what is best for the pet.?

Trust the parent.

We believe that caring for an animal is a partnership built on mutual trust and humility. We trust parents to make the right decisions for themselves and their pets and invite them to actively participate in care alongside us.?

Authentically human.

Caring for a pet involves the full spectrum of emotions, from joy to grief. We must lean into openness, empathy, and compassionate listening. We know when to be fun, and when to be serious. At all times, we foster supportive, positive, and authentically human hospital culture.?

Good neighbors

Although our business is growing, we retain the attitude and spirit of a neighborhood vet. We welcome people in. We get to know our clients's families and are proud to play an active role in our local communities.?

Shake things up

We are always looking for a better way. In an industry that hasn't seen a lot of innovation, we are experimenting with new ways of delivering care, delighting customers, providing unexpectedly human (and animal) touches, and infusing out hospitals with fresh ideas.

Requirements

Summary of Job Purpose and Function

As a Veterinary Receptionist, your primary role is to be the welcoming face and voice of our practice. You will greet clients with warmth and empathy, assist with various client needs, and ensure efficient phone management. Your responsibilities also include appointment scheduling, maintaining medical records, housekeeping, managing correspondence, and engaging with clients throughout their journey with us. The Receptionist is an integral part of our team, embodying Cara Veterinary's pillars and core competencies, with a relentless focus on the wellbeing and comfort of our patients and their human companions.

Welcoming Clients

Essential Responsibilities and Tasks

Know client and patient names and their reason for the visit
Assist with client needs (e.g., offering coffee, restroom directions)
Provide a warm and empathetic welcome to clients

Phones

Prioritize answering the phone promptly, before the 4th ring
Ensure phones are never left unanswered, arrange for coverage
Check and process voicemail messages
Triage phone calls for technicians and veterinarians based on urgency
Document all phone conversations with clients in the medical record

Appointment Scheduling

Schedule appointments for new and existing patients via phone and in person
Collect necessary patient data
Place reminder calls one day before appointments if appointment is not already confirmed through reminder platform
Forward book each patient for their next appointment at the time of check-out
Track and reschedule canceled and no-show appointments

Medical Records

Record all client interactions in the medical records
Record messages and patient updates
Obtain medical records from referring practices
Alert referring practices when patients are euthanized
Fax records when requested
Maintain a clean and tidy reception desk and lobby
Ensure the reception area is free from animal hair and bodily waste
Keep the coffee station clean and stocked
Assist technicians in cleaning exam rooms

Fax/Email/Mail

Mail information to clients and other practices as needed
Answer or triage emails in the general contact inbox
Alert veterinarians to incoming faxes via email
Process incoming mail and ensure outgoing mail is sent to the post office

Financial Management

Collect payment at the time of service
Assist clients with CareCredit applications
Reconcile the merchant credit machine at the end of each day
Maintain accurate financial records regarding the cash drawer
Compile daily checks and credit card reports, and provide them to the Hospital Director at the end of the day unless instructed otherwise

Other Possible Duties