Veterinary Receptionist

Advanced Animal Hospital Group; Saint Petersburg (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Veterinary Receptionist to join their dynamic team in Saint Petersburg. This role is vital as the first point of contact for clients, requiring exceptional client service and communication skills. The ideal candidate will thrive in a supportive environment, possess computer literacy, and have a genuine love for animals. Responsibilities include managing client inquiries, scheduling appointments, and maintaining accurate records. This position offers opportunities for growth in a compassionate workplace that values collaboration and work-life balance. If you're passionate about animal care and want to make a difference, this is the perfect opportunity for you.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401K Plan with Company Match

Supportive Team Environment

Opportunities for Growth

Qualifications

• Exceptional client service and communication skills are essential.
• Must be computer literate and able to handle financial transactions.

Responsibilities

• Greet clients and pets with a positive attitude and handle inquiries.
• Schedule appointments and manage client communications effectively.
• Collect payments and maintain accurate medical records.

Skills

Client Service Skills

Communication Skills

Computer Literacy

Multi-tasking

Veterinary Terminology Knowledge

Tools

Multi-line Phone System

Email Communication

Job description

Overview

EDGE Animal Hospital is looking to add a Veterinary Receptionist to our growing team!

Location: 913 1st Ave. N. Saint Petersburg, Florida 33705

Compensation: $18-19/hr depending on experience

What We Offer:

• A dynamic and supportive team environment where collaboration and compassion are valued.
• Opportunities for growth and advancement within our rapidly expanding practice.
• Get the work-life balance you deserve with a great schedule.
• Competitive compensation and benefits package, including medical, dental, and vision coverage.
• 401K plan with company match.

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities:

• Maintain and uphold the Core Values and Mission Statement of MVP.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according to hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any required information.
• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Fill prescriptions refill forms and provide routine administration instructions to clients.
• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications:

Required Knowledge, Skills and Abilities:

• Demonstrated commitment to MVP core values.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values. Apply today for immediate consideration!

Identity Statement: As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.