Veterinary Receptionist

National Veterinary Associates; Robertsdale (AL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with employer match

Paid time off

Job summary

Central Baldwin Veterinary Hospital is seeking a compassionate Client Service Representative to join our growing team. You will be the first and last contact for clients and patients, ensuring a welcoming, positive experience for pets and their families.

Responsibilities include greeting clients, managing check-in/out, handling multi-line phones, processing payments, and maintaining accurate records in our practice management software. A friendly, team-oriented attitude is essential.

Qualifications

• Minimum of one (1) year of customer service, receptionist, or related experience required.
• Veterinary reception or veterinary hospital experience preferred.
• Experience working with a multi-line phone system preferred.
• High school diploma or equivalent required.

Responsibilities

• Greet clients and patients warmly and professionally.
• Provide excellent client experience from check-in to check-out.
• Answer and manage a multi-line phone system and schedule appointments.
• Process payments and transactions accurately.
• Monitor and respond to client texts promptly.
• Route online pharmacy requests per hospital procedures.
• Handle mail, email, and other administrative tasks.
• Maintain accurate client/patient records in the practice software.
• Document and maintain client information and service data.
• Keep the waiting area clean, comfortable, and organized.
• Communicate hospital policies and services to clients.
• Escalate complex issues to senior staff when needed.
• Support veterinary team with additional admin duties.

Skills

Customer service

Communication

Organization

Multitasking

Team-oriented

Education

High school diploma

Tools

Phone system

Practice management

Job description

Central Baldwin Veterinary Hospital is seeking a compassionate, organized, and customer-focused Client Service Representative to join our growing team. As the first and last point of contact for our clients and patients, our CSRs play a vital role in creating a welcoming, positive experience for pets and their families. We're looking for someone who genuinely loves animals, enjoys helping people, and thrives in a fast-paced veterinary environment.

What You'll Do

• Greet clients and patients with a friendly, professional, and compassionate attitude.
• Provide an excellent and efficient client experience from check-in through check-out.
• Answer and manage a multi-line phone system, including responding to client questions, screening for service needs, and scheduling appointments.
• Process incoming and outgoing patients and accurately handle payments and transactions.
• Monitor and respond to client text message communications in a timely manner.
• Monitor incoming online pharmacy requests and route them according to hospital procedures.
• Handle incoming and outgoing mail, email communications, and other administrative tasks.
• Maintain accurate client and patient records within practice management software.
• Document and maintain client information, service data, and other pertinent information within hospital software systems.
• Monitor the client waiting area to ensure cleanliness, comfort, and organization.
• Assist in communicating hospital policies, services, and recommendations to clients.
• Escalate complex client concerns or operational issues to senior team members when appropriate.
• Support the veterinary team with additional administrative duties as needed.

What We're Looking For

• A genuine love for animals and a passion for providing outstanding client service.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Positive, dependable, and team-oriented attitude.
• Comfortable using computers, email, and practice management software.
• Willingness to learn veterinary terminology and hospital procedures.

Qualifications

• Minimum of one (1) year of customer service, receptionist, or related experience required.
• Veterinary reception or veterinary hospital experience preferred.
• Experience working with a multi-line phone system preferred.
• High school diploma or equivalent required.

Why Join Central Baldwin Veterinary Hospital?

This is an exciting time to join our hospital. We are actively growing, implementing positive changes, and building a culture centered on teamwork, communication, and high-quality patient care. Team members have the opportunity to contribute ideas, support one another, and play an important role in shaping the future of our hospital. If you enjoy helping people, love animals, and want to be part of a team that makes a difference every day, we'd love to hear from you.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.